FAQ

This is the Product FAQ Page. It will contain various Frequently Asked Questions which can be filtered by product range using the filters in the search results section at the left.
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    No - the router is locked and will only allow data to Neopost servers

    No - at this point the router/SIM combo has to be tied to an active meter contract. However, when we are able to do upgrades a cell router can be added to a live meter at your site.

     If the router has a good signal, and the Status LED is still blinking, then you can connect a computer and ping

        ‒ Google DNS: 8.8.8.8
        ‒ Our Server: us-r1-meterservices.neopost.com

    No - the router and SIM are pre-configured together and cannot be separated. If the customer wishes they can buy a router and plan separately but would be responsible for the setup and the monthly service.


    Not at this time – unfortunately, NeoShip uses a lot of Data and will exceed our proposed limits.


    No - the SIM is configured specifically for our Cell Router.


    No - the router has been locked out. Field technicians are not authorized to change any configurations.


    Not at this time – unfortunately, an EMS/MS combination uses a lot of Data and will exceed our proposed limits. However, we are planning to release a higher data/month router in the future. It will, of course, include a higher monthly service fee.