• Neotouch Document Delivery - This powerful web-based solution handles the preparation and delivery of your business communications via a user friendly interface.
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  • FAQ

    All files are transferred by HTTPS.
    Transfers therefore use 128-bit SSL encryption, considered to be the most secure system on the market. This is the standard used for bank transfers.

    No. Neotouch prints your letters on a white paper. Your letter will be sent in a white envelope. You can use the 'watermarks' function to create paper with a virtual letterhead.

    If the document opens in the browser, you should first save it locally to your computer before opening it.
    It is also possible that the downloaded files use the ';' symbol as a delimiter, whilst Excel may use the ',' symbol.
    To download your file correctly, use another delimiter by selecting 'Data' then 'External data' followed by 'Import data', then choose the ';' delimiter when prompted by the download assistant.

    You can track the status of your dispatched documents to ensure that they have been sent to the correct recipient.

    On the login page, click on 'Forgotten your password?'

    You will receive an email with a link enabling you to reset your password. This will be sent to the email address you entered in your personal details.

    You can preview your letters in PDF format by clicking on preview.
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