• Neotouch Document Delivery - This powerful web-based solution handles the preparation and delivery of your business communications via a user friendly interface.
  • Select the support information you need

  • FAQ

    Yes. Simply scan your signature and insert it in your document.
    However, please note that this 'copy' of your signature has no legal value.

    No, unless the telephone company charges for the communication, for example if someone picks up the phone.

    As part of a standard contract, documents and data are archived free of charge for two months. They can be archived for up to 11 years with the fee-paying option.

    On the login page, click on 'Forgotten your password?'

    You will receive an email with a link enabling you to reset your password. This will be sent to the email address you entered in your personal details.


    You can preview your letters in PDF format by clicking on preview.

    No. Neotouch prints your letters on a white paper. Your letter will be sent in a white envelope. You can use the 'watermarks' function to create paper with a virtual letterhead.

    Letters, emails and faxes sent and received as well as text messages are stored for two months (60 days), free of charge.

    There is an option to archive your documents for a period of between one and 11 years.

    Neotouch uses technology that has achieved several certifications vouching for its level of security and performance: ISAE 3402 Type 2, SSAE 16 Type 2, HIPAA Compliance.

    In addition, all channels of communication between you and the platform use secure protocols that guarantee risk-free data exchange.
    Neotouch also has the ability to encrypt files stored on the Neotouch platform, guaranteeing a maximum level of security.

    You may have a corrupt cookie.
    Clear your cookies and temporary internet files. Close your browser, then try again.
    We recommend always enabling cookies in your browser for the Neotouch site.

    More FAQ's...