Mixed mail feeder not ready

Machine info
Event id: BAS-21-089 or DBX-21-089
Long description: Base has received a message from feeder that it is not ready
Recovery: Please power off, power on and retry.

If the problem persists, contact your local provider for assistance.


  • Cause

    The feeder is not ready to be used.
  • Action

    Please check that there is no enveloppe on the feeder's paper path, and that there is water in the tank if you are using the sealing mode.


     Turn OFF and tun ON the machine if needed.

  • Date created:
    07/01/2019 15:22:34
    Last updated:
    07/01/2019 15:22:47
    Product(range):
    IS-330, IS-350, IS-420, IS-430, IS-440, IS-460, IS-480, IS-490, IS-5000, IS-6000, IS-6500, IN-600, IN-750, IN-700, IN-710, IN-760, IN-610, IN-360, IX-5 SERIES, IX-7 SERIES, IX-3 SERIES
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