Unable to construct stamp

Machine info
Event id: BAS-21-019 or DBX-21-019
Long description: Unable to construct stamp
Recovery: na


  • Models:
    IM280, IM330, IM350, IM420, IM440, IM460, IM480, IM5000, IM6000
    IS-280, IS-330, IS-350, IS-420, IS-440, IS-460, IS-480, IS-5000, IS-6000

    Message:
    BAS-21-019 or DPX-21-019 "Unable To Construct Stamp"

    Cause:
    A display of BAS-21-019 or DPX-21-019 indicates that the mailing system can not create or print an indicia.

    Action:
    1. Unplug the power cable from the wall outlet, wait 10 seconds, then reconnect the power cable into the wall outlet.
    - Re-select the settings on the mailing system.
    2. If powering the system off and on does not work, select a different setting on the mailing system.
    3. If selecting a different setting on the mailing system does not work, replace the ink cartridge.

    If the problem persists, contact your local service provider for assistance.

  • Action

    Please clear the paper path and try again. If the problem is not solved please remove your ink cartridge, insert it again into the machine and try again.
  • Date created:
    08/27/2012 06:41:25
    Last updated:
    10/12/2018 10:44:43
    Product(range):
    IS-330, IS-350, IS-420, IS-430, IS-440, IS-460, IS-480, IS-490, IS-5000, IS-6000, IS-6500, IN-600, IN-750, IN-700, IN-710, IN-760, IN-610, IN-360, IX-5 SERIES, IX-7 SERIES, IX-3 SERIES
    Print