Unable to construct stamp

Machine info
Event id: BAS-21-019 or DBX-21-019
Long description: Unable to construct stamp
Recovery: na

  • Models:
    IM280, IM330, IM350, IM420, IM440, IM460, IM480, IM5000, IM6000
    IS-280, IS-330, IS-350, IS-420, IS-440, IS-460, IS-480, IS-5000, IS-6000

    BAS-21-019 or DPX-21-019 "Unable To Construct Stamp"

    A display of BAS-21-019 or DPX-21-019 indicates that the mailing system can not create or print an indicia.

    1. Unplug the power cable from the wall outlet, wait 10 seconds, then reconnect the power cable into the wall outlet.
    - Re-select the settings on the mailing system.
    2. If powering the system off and on does not work, select a different setting on the mailing system.
    3. If selecting a different setting on the mailing system does not work, replace the ink cartridge.

    If the problem persists, contact your local service provider for assistance.

  • Action

    Please clear the paper path and try again. If the problem is not solved please remove your ink cartridge, insert it again into the machine and try again.
  • Date created:
    08/27/2012 06:41:25
    Last updated:
    10/12/2018 10:44:43
    IS-330, IS-350, IS-420, IS-430, IS-440, IS-460, IS-480, IS-490, IS-5000, IS-6000, IS-6500, IN-600, IN-750, IN-700, IN-710, IN-760, IN-610, IN-360, IX-5 SERIES, IX-7 SERIES, IX-3 SERIES