Modem unplugged

Machine info
Event id: BAS-12-001 or DBX-12-001
Long description: Modem unplugged during transaction, please reboot the franking machine.
Recovery: Please power off, plug modem, power on and retry.

If the problem persists, contact your local provider for assistance.


  • Cause:

    Modem seems to have been unplugged during transaction.

    ON SITE:

    Please unplug and replug modem cables and then reboot the machine.

  • Date created:
    06/07/2018 15:21:06
    Last updated:
    10/29/2018 11:15:55
    Product(range):
    IS-330, IS-350, IS-420, IS-430, IS-440, IS-460, IS-480, IS-490, IS-5000, IS-6000, IS-6500, IN-600, IN-750, IN-700, IN-710, IN-760, IN-610, IN-360, IX-5 SERIES, IX-7 SERIES, IX-3 SERIES
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