IS IM IN IX Series Event Messages

Event message Short description Long description Detailed description
Mail In The Base Mail piece in base when Start Button pressed. Mail was inserted into the mailing system before the start button was pressed.

Remove all mail pieces from from the mailing system and press START.


PO Lockout 90 day Time limit reached 90 day time limit for server communication reached
USPS regulations require that a mailing machine must communicate with the manufacturer's host server within certain reset times. If the time is exceeded, a "PO LOCKOUT" message will be displayed and postage printing is disabled.





To Clear A PSD Locked message:

Note: An analog phone line or LAN connection must be plugged into the mailing system to perform a Postal Inspection. 



1. Press the "MENU" button.

2. Select, "My Funds".

3. Select, "Postal Inspection" or "Audit".

4. Press the "OK" button to confirm.

5. The mailing system will contact the server to perform the inspection.

- The mailing machine will indicate when the call is complete.

6. Press the "Home" button to return to the home screen. 

To Avoid A PSD Locked message, perform this process and the beginning or end of the month.

Video: "Clearing a "PO Lockout", "PSD Locked" or "Postal Inspection Required" Message

Video: Performing an Audit - IJ-25

Video: Performing an Audit - IJ-35, IJ-40, IJ-45, IJ-50, IJ-60

Video: Performing an Audit - IJ-65, IJ-70, IJ-75, IJ-85




Postal Inspection Required 90 day Time limit reached 90 day time limit for server communication reached

USPS regulations require that a mailing machine must communicate with the manufacturer's host server within certain reset times. If the time is exceeded, a "Postal Inspection Required" message will be displayed and postage printing is disabled.


To Clear A PSD Postal Inspection Required message:

Note: An analog phone line or LAN connection must be plugged into the mailing system to perform a Postal Inspection. 

1. Press the "MENU" button.

2. Select, "My Funds".

3. Select, "Postal Inspection" or "Audit".

4. Press the "OK" button to confirm.

5. The mailing system will contact the server to perform the inspection.
- The mailing machine will indicate when the call is complete.

6. Press the "Home" button to return to the home screen. 

To Avoid A PSD Postal Inspection Required message, perform this process and the beginning or end of the month.

Video: "Clearing a "PO Lockout", "PSD Locked" or "Postal Inspection Required" Message

Video: Performing an Audit - IJ-25

Video: Performing an Audit - IJ-35, IJ-40, IJ-45, IJ-50, IJ-60

Video: Performing an Audit - IJ-65, IJ-70, IJ-75, IJ-85


Security Timeout 90 day Time limit reached 90 day time limit for server communication reached

USPS regulations require that a mailing machine must communicate with the manufacturer's host server within certain reset times. If the time is exceeded, a "90 or 109 Day Security Timeout" message will be displayed and postage printing is disabled.


To clear the message:

Note: An analog phone line or LAN connection must be plugged into the mailing system to perform a Postal Inspection. 

1. Press the "MENU" button.
2. Select, "My Funds".
3. Select, "Postal Inspection".
4. Press the "OK" button to confirm.
5. The mailing system will contact the server to perform the inspection.
- The mailing machine will indicate when the call is complete.
6. Press the "Home" button to return to the home screen. 

To avoid the message, perform this process and the beginning or end of the month.

Video: "Clearing a "PO Lockout", "PSD Locked" or "Postal Inspection Required" Message

Video: Performing an Audit - IJ-25

Video: Performing an Audit - IJ-35, IJ-40, IJ-45, IJ-50, IJ-60

Video: Performing an Audit - IJ-65, IJ-70, IJ-75, IJ-85


High Value Amount Error Amount exceeds High Value Threshold The postage amount requested exceeds the High Value Threshold.

The mailing system allows you to set a limit (threshold) to the postage value allowed to be printed. If you attempt to print a postage amount that exceeds this threshold, you will receive the message "High Value Amount Error".

To change the High Value Threshold, do the following:

(Menus may vary slightly depending on the model.)

1. Login as Supervisor.

2. Select Default User Preferences.

3. Select High Value Amount Entry.

4. Enter the desired value for the High Value Threshold and select OK.

Low Funds Warning Postage funds are almost depleted. The mailing system is warning you that the amount of available funds has reached a low level.

The mailing system warns you when your available funds reach a Low Funds Threshold which you can change to suit your needs. When your available funds reach this threshold value, you will receive the message "Low Funds Warning".

To change the Low Funds Threshold, do the following:

(Menus may vary slightly depending on the model.)

1. Login as Supervisor.

2. Select Default User Preferences.

3. Select Funds Setting.

4. Enter the desired value for the Low Funds Threshold and select OK.

BAS-01-004 or DBX-01-004 Unexpected event detected Unexpected event detected
BAS-01-005 or DBX-01-005 Unexpected event detected Unexpected event detected
BAS-01-006 or DBX-01-006 Failed to send internal delayed event. Failed to send internal delayed event. Delay too long.
BAS-01-011 or DBX-01-011 Modify not authorized A display of BAS-01-011 or DBX-01-011 indicates that the mailing system can not modify status of last active operator.
BAS-02-000 or DBX-02-000 Unexpected event detected Unexpected event detected
BAS-02-001 or DBX-02-001 Unexpected event detected Unexpected event detected
BAS-02-002 or DBX-02-002 Unexpected event detected Unexpected event detected
BAS-02-008 or DBX-02-008 Unable to open the file Unexpected event detected
BAS-02-009 or DBX-02-009 Unable to read the file Unable to read the file
BAS-02-010 or DBX-02-010 File write failed File write failed
BAS-02-011 or DBX-02-011 Bitmap load failed Bitmap load failed
BAS-02-037 or DBX-02-037 The base serial number entered is not compatible with the checksum The base serial number entered is not compatible with the checksum
BAS-02-038 or DBX-02-038 The Dynamic scale serial number entered is not compatible with the checksum The Dynamic scale serial number entered is not compatible with the checksum
BAS-02-041 or DBX-02-041 A wizard is already started and system can't run several wizard in the same time A wizard is already started and system can't run several wizard in the same time
BAS-02-042 or DBX-02-042 Differential weighing not available
BAS-02-043 or DBX-02-043 Default Differential weighing not available
BAS-02-044 or DBX-02-044 Technical Error
BAS-02-047 or DBX-02-047 Bad MMF CRC The CRC of OMMF serial number is not valid.
BAS-02-048 or DBX-02-048 Invalid Reset Basic Amount
BAS-02-049 or DBX-02-049 Scan Serial number is not valid
BAS-02-055 or DBX-02-055 Diverting weight low limit Low limit value not between 1 and 9999 grams.
BAS-02-056 or DBX-02-056 Diverting weight high limit High limit value not between 1 and 9999 grams.
BAS-02-057 or DBX-02-057 Diverting weight low greater than high limit High limit value must be higher than low limit value.
BAS-03-229 or DBX-03-229 Software failure Software failure
BAS-03-242 or DBX-03-242 No carrier detected on the LAN socket No carrier detected on the LAN socket
BAS-03-243 or DBX-03-243 The machine has a wrong IP address and is in APIPA mode The machine has a wrong IP address and is in APIPA mode
BAS-03-244 or DBX-03-244 No DHCP server response
BAS-03-245 or DBX-03-245 No DNS server response
BAS-03-246 or DBX-03-246 Proxy server is not reachable Proxy server is not reachable
BAS-03-248 or DBX-03-248 Cannot resolve spine address
BAS-03-249 or DBX-03-249 Faeture LAN deasable Error message occurs when calling to server using LAN but the feature was deactivated before.
BAS-03-250 or DBX-03-250 Unable to reach neopost server Unable to reach neopost server

Cause 1: No connection to Internet

Solution: Verify the Internet connection

Cause 2: Setting of the firewall are not compatible with Neopost mailing system

Solution: Check with the network administrator/IT the TCP ouput port

Cause 3: Neopost server is off

Solution: Contact Neopost back-office
BAS-03-255 or DBX-03-255 LAN cable unplugged or no carrier detected on the LAN socket LAN cable unplugged or no carrier detected on the LAN socket
BAS-04-000 or DBX-04-000 GPRS Time out Network time out.
BAS-04-001 or DBX-04-001 Technical issue
BAS-04-002 or DBX-04-002 Technical issue
BAS-04-003 or DBX-04-003 Technical issue
BAS-04-004 or DBX-04-004 Technical issue
BAS-06-003 or DBX-06-003 Unexpected event detected If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider
BAS-06-008 or DBX-06-008 Unexpected event detected If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider
BAS-06-009 or DBX-06-009 Unexpected event detected If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider
BAS-06-010 or DBX-06-010 User do not respect possibilities of the selected account mode User do not respect possibilities of the selected account mode
BAS-06-011 or DBX-06-011 Violation of account mode possibilities Violation of account mode possibilities
BAS-06-013 or DBX-06-013 Technical error
Internal accounting error
BAS-06-014 or DBX-06-014 Unexpected event detected If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider
BAS-06-015 or DBX-06-015 Unexpected event detected If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider
BAS-06-016 or DBX-06-016 Unexpected event detected If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider
BAS-06-017 or DBX-06-017 Unexpected event detected If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider
BAS-06-018 or DBX-06-018 Unexpected event detected If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider
BAS-06-019 or DBX-06-019 Unexpected event detected If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider
BAS-06-020 or DBX-06-020 Unexpected event detected If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider
BAS-06-021 or DBX-06-021 Unexpected event detected If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider
BAS-06-022 or DBX-06-022 Unexpected event detected If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider
BAS-06-023 or DBX-06-023 Unexpected event detected If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider
BAS-06-024 or DBX-06-024 Unexpected event detected If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider
BAS-06-025 or DBX-06-025 Invalid PIN Code Invalid PIN code
BAS-06-026 or DBX-06-026 Invalid account mode
BAS-06-027 or DBX-06-027 No restore point defined for this object No restore point defined for this object
BAS-06-028 or DBX-06-028 Object already recorded impossible to go back Object already recorded impossible to go back
BAS-06-029 or DBX-06-029 Supervisor rights requested for this action Supervisor rights requested for this action
BAS-06-030 or DBX-06-030 Somebody is already logged on the system Somebody is already logged on the system
BAS-06-031 or DBX-06-031 Nobody's logged on the system Nobody's logged on the system
BAS-06-032 or DBX-06-032 Selection of a department is mandatory to go further Selection of a department is mandatory to go further
BAS-06-033 or DBX-06-033 Supervisor tries to create a third level of sub-groups Supervisor tries to create a third level of sub-groups. Groups aren't available on IS-420/440, two levels on IS-460/480
BAS-06-034 or DBX-06-034 The special group “root” have no parents group The special group “root” have no parents group
BAS-06-035 or DBX-06-035 Supervisor tries to create a department without entering a department / account number. Supervisor tries to create a department without entering a department / account number.
BAS-06-036 or DBX-06-036 Unexpected event detected If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider
BAS-06-037 or DBX-06-037 Supervisor tries to create a department / account without entering a name Supervisor tries to create a department / account without entering a name

CUSTOMER

Cause:

The User is creating a Department without entering an Account Name.

Solution:
Add An Account Name
1. Press "OK" to clear the message.
2. Select the text box next to "name".
3. Using the alphanumeric keypad on the control panel, enter the correct account name.
4. Press "OK" twice.
BAS-06-038 or DBX-06-038 Supervisor tries to create a department without a too long name Supervisor tries to create a department without a too long name

HELPDESK

Ask user to set a shorter name
BAS-06-039 or DBX-06-039 Invalid pin code Entered pin code is not valid
BAS-06-040 or DBX-06-040 Unexpected event detected If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider
BAS-06-041 or DBX-06-041 The Supervisor tries to create a new group or department but the maximum number of groups/department is reached The Supervisor tries to create a new group or department but the maximum number of groups/department is reached
BAS-06-043 or DBX-06-043 The maximum amount of change on departments have been reached The maximum amount of change on departments have been reached

ON SITE

Change the PSD/RAZ ram base
BAS-06-044 or DBX-06-044 The Supervisor tries to change the accounting mode but there is already default account with the same name so the system can't create default account in the new account mode
BAS-06-045 or DBX-06-045 The Supervisor tries to change the accounting mode but there is already default account so the system can't create default account in the new account mode
BAS-06-046 or DBX-06-046 Unexpected event detected If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider
BAS-06-047 or DBX-06-047 Failed to open file File found but can't be opened
BAS-06-048 or DBX-06-048 Unexpected event detected If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider
BAS-06-049 or DBX-06-049 Unexpected event detected If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider
BAS-06-050 or DBX-06-050 Unexpected event detected If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider
BAS-06-051 or DBX-06-051 Unexpected event detected If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider
BAS-06-052 or DBX-06-052 Unexpected event detected If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider
BAS-06-053 or DBX-06-053 Unexpected event detected If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider
BAS-06-054 or DBX-06-054 Unexpected event detected If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider
BAS-06-055 or DBX-06-055 Unexpected event detected If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider
BAS-06-056 or DBX-06-056 Unexpected event detected If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider
BAS-06-057 or DBX-06-057 Unexpected event detected If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider
BAS-06-058 or DBX-06-058 Technical error

Maximum groups number is not valid in variant

BAS-06-059 or DBX-06-059 Technical error

Maximum accounts number is not valid in variant

BAS-06-060 or DBX-06-060 Technical error

Maximum operators number is not valid in accounting file.

BAS-06-061 or DBX-06-061 Unexpected event detected If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider
BAS-06-062 or DBX-06-062 Unexpected event detected If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider
BAS-06-063 or DBX-06-063 Unexpected event detected If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider
BAS-06-064 or DBX-06-064 Unexpected event detected If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider
BAS-06-065 or DBX-06-065 Unexpected event detected If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider
BAS-06-066 or DBX-06-066 Unexpected event detected If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider
BAS-06-067 or DBX-06-067 Unexpected event detected If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider
BAS-06-068 or DBX-06-068 Unexpected event detected If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider
BAS-06-069 or DBX-06-069 Unexpected event detected If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider
BAS-06-070 or DBX-06-070 Unexpected event detected If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider
BAS-06-071 or DBX-06-071 Unexpected event detected If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider
BAS-06-072 or DBX-06-072 Technical error

Limit reached

BAS-06-073 or DBX-06-073 Unexpected event detected If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider
BAS-06-074 or DBX-06-074 Unexpected event detected If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider
BAS-06-075 or DBX-06-075 The user tries to frank but the maximum amount allowed on the account his using is reached The user tries to frank but the maximum amount allowed on the account his using is reached

HELPDESK

  • Advise customer to increase if possible the department/account contract.
  • Or ask customer to log in Supervisor mode and delete previous department to create a new one.
BAS-06-076 or DBX-06-076 Unexpected event detected If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider
BAS-06-077 or DBX-06-077 Unexpected event detected If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider
BAS-06-078 or DBX-06-078 Unexpected event detected If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider
BAS-06-079 or DBX-06-079 The user tries to enter a name already used The user tries to enter a name already used
BAS-06-081 or DBX-06-081 Account # already used Account # already used
BAS-06-082 or DBX-06-082 Pin code already used Pin code already used
BAS-06-083 or DBX-06-083 Unexpected event detected If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider
BAS-06-084 or DBX-06-084 Unexpected event detected If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider
BAS-06-085 or DBX-06-085 Unexpected event detected If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider
BAS-06-086 or DBX-06-086 System is in account mode but there is no account active System is in account mode but there is no account active
BAS-06-087 or DBX-06-087 There is no operator with an active account There is no operator with an active account
BAS-06-088 or DBX-06-088 The user tries to use an unknown # of account The user tries to use an unknown # of account
BAS-06-089 or DBX-06-089 The user tries to use not active account The user tries to use not active account
BAS-06-090 or DBX-06-090 The user tries to use not active operator The user tries to use not active operator
BAS-06-091 or DBX-06-091 The user tries to use an operator account with no active account The user tries to use an operator account with no active account

CUSTOMER

Cause:

Occurs when the operator tries to login but does not have an active account attached to that operator.
For every operator, there must be at least one open account linked to each operator.

Departments and accounts mean the same thing on the IM / IS series machines.

Solution:
To Clear The Error Message:

  1. Press the “OK” button to clear the message.
  2. Contact Supervisor to activate accounts for the Operator login.
To Activate A Department For Operator:
  1. Supervisor access is required to "Edit/Modify" an Operator and activate the required departments for each Operator.
  2. Login as a Supervisor.
  3. Select option 5 “Account Management”
  4. Select option 3 “Manage Operator”.
  5. Select option 1 “Operator List”.
  6. Select the Operator from the list.
  7. Select “Edit/Del”.
  8. Select option 1 “Edit/Modify”.
  9. Select the Account List box
  10. Use the arrows to select an account.
  11. Select “Enable/Disable” to put a check next to the account.
  12. Select “Quit”.
  13. Select “Validate”.
  14. Select “Finish”.

When the operator enters the correct pin number to login, the associated account list will appear to allow the operator to select a charge back account. If only one account is associated with the operator, the main operating screen will appear after entering the operator pin number.

BAS-06-092 or DBX-06-092 Department is not associated to logged operator The user tries to use an account not linked to his profile
BAS-06-093 or DBX-06-093 Delete not authorize. This is the last operator. If customer want to do not use operator logging anymore, only change accounting mode
BAS-06-094 or DBX-06-094 Delete not authorize. This is the last account/department. If customer want not to use account anymore, only change accounting mode
BAS-06-095 or DBX-06-095 There is no department on the server. Please connect to Neopost MAS server application and add an account.
BAS-06-096 or DBX-06-096 This error appear if the operator is disabled on MAS server side between log in and batch start This error appear if the operator is disabled on MAS server side between log in and batch start
BAS-06-097 or DBX-06-097 This error appear if the account is disabled on MAS server side between logging and batch start This error appear if the account is disabled on MAS server side between logging and batch start

HELPDESK

MAS Supervisor has to enable PSD and restart system
BAS-06-098 or DBX-06-098 The PSD ID does not belong to this FM or is refused to be used by Fusion. The PSD ID does not belong to this FM or is refused to be used by Fusion. Please contact MAS Supervisor. This error appear if the PSD is disable (Archived) on MAS server side between logging and batch start

HELPDESK

MAS Supervisor has to enable PSD and restart system
BAS-06-099 or DBX-06-099 The account mode has been changed to operator logging on MAS server between connection and batch start The account mode has been changed to operator logging on MAS server between connection and batch start
BAS-06-100 or DBX-06-100 There is no more or not enough money for this account. There is no more or not enough money for this account.
BAS-06-101 or DBX-06-101 Customer try to set a too long department number Customer try to set a too long department number
HELPDESK

Advice customer to use a shorter department number:

  • 11 digits Max for IS-330/IS-350/IS-420/IS-430/IS-440/IS-460/IS-480/IS-490
  • 30 digits Max for IS-5000/IS-6000
BAS-06-102 or DBX-06-102 Base is currently initializing the connection with neopost MAS. Doing so, it is not authorized to process login request

HELPDESK

To avoid this error, advice customer to let the base entering in sleep mode and wake it up
BAS-06-104 or DBX-06-104 The maximum number of account/department is reached The maximum number of account/department is reached

HELPDESK

  • Advise customer to increase if possible the department/account contract.
  • Or ask customer to log in Supervisor mode and delete previous department to create a new one.
BAS-06-105 or DBX-06-105 The maximum number of group is reached The maximum number of group is reached
BAS-06-106 or DBX-06-106 The maximum number of group is reached The maximum number of group is reached

HELPDESK

Advise customer to log in Supervisor mode and delete a previous user to add a new one
BAS-06-107 or DBX-06-107 Account import failed The file is too big or corrupted. Import aborted.
BAS-06-110 or DBX-06-110 Can not modify last department status Modify not authorize. It is necessary that there is at least one account active.
BAS-06-111 or DBX-06-111 Department information is empty
BAS-06-114 or DBX-06-114 Can not modify last operator status
BAS-06-116 or DBX-06-116 No accounting structure to export User try to export on USB key accounting structure although there is no account set on device
BAS-06-117 or DBX-06-117 Pre-existing account structure warning There is a pre-existing accounting structure in the flash, if you continue it will be overwritten.
BAS-06-118 or DBX-06-118 Can not activate departement The status of the department can't be change because parent group is inactivated
BAS-06-119 or DBX-06-119 No accounting structure to import No Account Structure in USB Key.
BAS-06-120 or DBX-06-120 Pre-existing accounting structure in USB key Check that the export accounting structure is possible.
BAS-06-121 or DBX-06-121 Invalid number of departements to import Check that the export accounting structure is possible.
BAS-06-122 or DBX-06-122 Can not modify department status due to parent group status
BAS-06-123 or DBX-06-123 Can not modify group status due to parent group status
BAS-06-124 or DBX-06-124 No more credit batch local There is no more credit available on this account.
BAS-06-125 or DBX-06-125 Offline mode is not allowed Offline mode is not allowed. Please contact your supervisor.
BAS-06-126 or DBX-06-126 Structure Archive creation failed Accounting structure archive creation has failed
BAS-06-127 or DBX-06-127 Invalid thirdparty barcode This error is shown when the 3rd license+account bar code string read by bar code reader is wrong format.
BAS-06-128 or DBX-06-128 Invalid thirdparty barcode This error is shown when the 3rd license+account bar code string read by bar code reader is wrong format.
BAS-06-130 or DBX-06-130 Unknown third party license The selected third party license is unknown
BAS-06-131 or DBX-06-131 File format error Accounting file format error.
BAS-06-132 or DBX-06-132 No More Credit batch Remote There is no more credit available on this account
BAS-06-134 or DBX-06-134 Invalid Number of Department Feature Value

The feature department number which is sent by OLS set an invalid number of allowed department number reagarding to the franking machine physical.

Contact Online services back office.

BAS-06-136 or DBX-06-136 ADA not supported by device or feature The error raised when a PostId with ADA selected but the scanner is not present or ADA feature is not active
BAS-06-137 or DBX-06-137 Operator already logged Operator was already logged, G2 request login again
BAS-07-001 or DBX-07-001 Technical issue na
BAS-07-004 or DBX-07-004 The PSD is corrupted The PSD is corrupted
BAS-07-005 or DBX-07-005 Technical error Technical error
BAS-07-006 or DBX-07-006 Ad Die file or stamp file is not compatible Ad Die file or stamp file is not compatible
BAS-07-008 or DBX-07-008 A unknown character in font is asked to be drawn A unknown character in font is asked to be drawn
BAS-07-009 or DBX-07-009 Barcode encoding failed A barcode encoding error has rised.
BAS-07-011 or DBX-07-011 Font unknown The font defined in the stamp config is not recognized.
BAS-07-013 or DBX-07-013 Technical issue na
BAS-07-015 or DBX-07-015 Branch ID is empty na
BAS-07-016 or DBX-07-016 Operator mandatory This error message is fired when user press Start button but mode account is not account with access control
BAS-08-002 or DBX-08-002 Imprint memories are full. Imprint memories are full. You have used all imprint memory available.
- The maximum number of Imprint Memories supported by IS-330/IS-350/IS-420/IS-430/IS-440/IS-460/IS-480/IS-490 is 9
BAS-08-005 or DBX-08-005 Modification of imprint memory failed Modification of imprint memory failed
BAS-08-009 or DBX-08-009 Name creation imprint memory name creation failed
BAS-08-011 or DBX-08-011 Software can't load text selected by imprint memory. Software can't load text selected by imprint memory. It may be deleted or unavailable.
BAS-08-012 or DBX-08-012 Software can't load slogan selected by imprint memory. Software can't load slogan selected by imprint memory. It may be deleted or unavailable.
BAS-08-013 or DBX-08-013 Software can't load PPI selected by imprint memory. Software can't load PPI selected by imprint memory. It may be deleted or unavailable.
BAS-08-014 or DBX-08-014 Memory job date mode selection failed Memory job date mode selection failed
BAS-08-015 or DBX-08-015 Software can't use the stamp mode in the imprint memory. Software can't use the stamp mode in the imprint memory. It may be unavailable.
BAS-08-016 or DBX-08-016 Software can't use weight stored in imprint memory. Software can't use weight stored in imprint memory.
BAS-08-017 or DBX-08-017 Software can't use account used in imprint memory. Software can't use account used in imprint memory. Account may not to be used, closed or inactive.
BAS-08-019 or DBX-08-019 Name modification failed Name modification failed
BAS-08-020 or DBX-08-020 Software can't use return address used in imprint memory. Software can't use return address used in imprint memory. Return adress may be deleted or corupted
BAS-08-021 or DBX-08-021 Slogan creation failed in the imprint memory Slogan creation failed in the imprint memory
BAS-08-022 or DBX-08-022 Slogan modification failed for IM Slogan modification failed for IM
BAS-08-023 or DBX-08-023 Text creation failed for the imprint memory Text creation failed for the imprint memory
BAS-08-024 or DBX-08-024 Text modification of the imprint memory failed Text modification of the imprint memory failed
BAS-08-025 or DBX-08-025 The selected slogan was deleted The selected slogan was deleted: it can't be set
BAS-08-026 or DBX-08-026 The selected text was deleted The selected text was deleted: It can't be set
BAS-08-027 or DBX-08-027 CPC selection Imprint Memory rate selection failed.
BAS-08-028 or DBX-08-028 Invalid return value
BAS-08-029 or DBX-08-029 Technical issue na
BAS-08-030 or DBX-08-030 Account name not available Get account name failed.
BAS-08-031 or DBX-08-031 Can't build job data Can not build job data during transaction with OLS
BAS-08-032 or DBX-08-032 Can't update job definition Can not update job data during transaction with OLS
BAS-08-033 or DBX-08-033 Function not supported Function not applicable for Tax Machine. For Tax Machine, when user press on IM shortcut key, device will show this error message.
BAS-08-034 or DBX-08-034 1D barcode creation Occur when IM creating failed with rate include 1D Barcode.
BAS-08-035 or DBX-08-035 Country index selection User select a Imprint memory and program can't read country index information from variant
BAS-10-025 or DBX-10-025 Auto call failure
BAS-10-037 or DBX-10-037 Waiting time for the next request is too long Waiting time for the next request is too long. Connection with OLS is closed
BAS-10-047 or DBX-10-047 Request module timeout Request module was too long. A timeout was triggered. Additional data contains the name of the module which didn't respond.
BAS-11-057 or DBX-11-057 This mailing machine is not authorized to connect to neopost MAS software This mailing machine is not authorized to connect to neopost MAS software
BAS-11-060 or DBX-11-060 Neopost MAS software don't know this pincode Neopost MAS software don't know this pincode
BAS-11-061 or DBX-11-061 The account selected by the operator is not allowed by neopost MAS software The account selected by the operator is not allowed by neopost MAS software
BAS-11-062 or DBX-11-062 The account mode has been changed to operator logging on MAS server between connexion and batch start The account mode has been changed to operator logging on MAS server between connexion and batch start
BAS-11-063 or DBX-11-063 This error appear if the operator is disabled on MAS server side between log in and batch start This error appear if the operator is disabled on MAS server side between log in and batch start
BAS-11-064 or DBX-11-064 This error appear if the account is disabled on MAS server side between logging and batch start This error appear if the account is disabled on MAS server side between logging and batch start
BAS-11-065 or DBX-11-065 The PSD ID does not belong to this FM or is refused to be used by Fusion The PSD ID does not belong to this FM or is refused to be used by Fusion. Please contact MAS Supervisor. This error appear if the PSD is disabled (Archived) on MAS server side between logging and batch start
BAS-11-066 or DBX-11-066 There is no more or not enough money for this account There is no more or not enough money for this account. Mailing limit threshold set in MAS software
BAS-11-067 or DBX-11-067 Unknown pin code Unknown pin code. The operator does not exist
BAS-11-068 or DBX-11-068 The operator exists but is disabled The operator exists but is disabled
BAS-11-069 or DBX-11-069 The operator exists but has no associated department The operator exists but has no associated department. He can not log on the FM.
BAS-11-070 or DBX-11-070 The account has been canceled between the moment the list of account displayed on system and the moment when the user selected the account
BAS-11-071 or DBX-11-071 The account has been disabled between the moment the list of account displayed on system and the moment when the user selected the account
BAS-11-072 or DBX-11-072 The account can only be selected if an operator is already selected. The account can only be selected if an operator is already selected. We are in "with operator" mode. The account mode has changed between the moment the list of account displayed on system and the moment when the user selected the account, from without user mode to with user
BAS-11-073 or DBX-11-073 The request contains parameters invalid. The request contains parameters invalid.
BAS-11-076 or DBX-11-076 There is no user logged on neopost MAS software for this system There is no user logged on neopost MAS software for this system
BAS-11-077 or DBX-11-077 Current media LAN not detected The previous connected LAN is not detected. Make sure it is connected and press OK.
BAS-11-078 or DBX-11-078 Connection timeout The allowed time to connect to fusion server has expired.
BAS-11-079 or DBX-11-079 Invalid account per operator The selected account is not assigned to current Operator (at remote mode)
BAS-11-080 or DBX-11-080 Invalid input character Character '\' is not allowed in user name
BAS-11-081 or DBX-11-081 Connection impossible PSD not detected The connection is impossible because PSD is not detected.
BAS-11-082 or DBX-11-082 Invalid post ID Invalid PostID when user login.
BAS-12-001 or DBX-12-001 Modem unplugged Modem unplugged during transaction, please reboot the franking machine.
BAS-12-002 or DBX-12-002 Init. string error Bad initialization strings or modem did not respond in time.
BAS-12-003 or DBX-12-003 Device not ready The GPRS modem is in initialization state but it can not be used if its initialization is not finished.
BAS-12-004 or DBX-12-004 Port disconnected This error can occur when the negotiation for the error correction protocol failed between the remote modem and the FM modem.
BAS-13-010 or DBX-13-010 Can not send print setup request message
BAS-13-011 or DBX-13-011 Can not send print authorisation request message
BAS-13-012 or DBX-13-012 Can not get print authorisation response message
BAS-13-013 or DBX-13-013 Can not send print field request message
BAS-13-015 or DBX-13-015 Can not get business value
BAS-13-019 or DBX-13-019 Can not send print status request message
BAS-13-020 or DBX-13-020 Can not set business value
BAS-13-023 or DBX-13-023 Can not allocate memory
BAS-13-026 or DBX-13-026 Can not send status request message
BAS-13-027 or DBX-13-027 Can not get status response
BAS-13-052 or DBX-13-052 Can not get print setup response
BAS-13-054 or DBX-13-054 Can not get print field response
BAS-13-057 or DBX-13-057 Incorrect PSD (Meter) type is installed in the machine. Incorrect PSD (Meter) type is installed in the machine.

CUSTOMER

Cause:

A display of BAS-13-057 or DBX-13-057 indicates that there is a problem with the PSD (meter).

Action:
Contact your local service provider.

BAS-13-058 or DBX-13-058 Communication link with PSD is lost Communication link with PSD is lost
BAS-13-066 or DBX-13-066 Generic detection error Generic error occurs during the psd detection phase
BAS-13-067 or DBX-13-067 Incorrect PSD (Meter) type is installed in the machine. Incorrect PSD (Meter) type is installed in the machine.

CUSTOMER

Cause:
A display of BAS-13-067 or DBX-13-067 indicates that there is a problem with the PSD (meter).

Action:
Contact your local service provider.

BAS-13-068 or DBX-13-068 Wrong PSD type Type of the PSD is not correct.
BAS-13-102 or DBX-13-102 Postal connection failed The connection to the postal server failed. After a postal connection, the psd send error when the base ask for the result.
BAS-13-103 or DBX-13-103 Can not Download xndf file This error is shown when cannot download xndf file from psd.
BAS-14-004 or DBX-14-004 Invalid Rate Table Invalid Rate Table (bad Rate Table number)
BAS-14-005 or DBX-14-005 Selected Rate Table is not active Selected Rate Table is not active
BAS-14-006 or DBX-14-006 The user uses a zip code less than 5 digit The user uses a zip code less than 5 digit
BAS-14-007 or DBX-14-007 Invalid Zipcode Invalid Zipcode
BAS-14-008 or DBX-14-008 Max postage amount exceeded Max postage amount exceeded
BAS-14-038 or DBX-14-038 During a batch: an overweight caused a rate chaining with a user entry (Zip code, amount or weight). During a batch: an overweight caused a rate chaining with a user entry (Zip code, amount or weight).
BAS-14-042 or DBX-14-042 User try to set zero value as zip code for e-Conf User try to set zero value as zip code for e-Conf
BAS-14-043 or DBX-14-043 Weight is too heavy for the current rate and there's no automatic rate change available Weight is too heavy for the current rate and there's no automatic rate change available
BAS-14-045 or DBX-14-045 Rate type feature not found Rate type was requested (for preconf report for example), but rate type was not found in rate table.
BAS-14-047 or DBX-14-047 Service fee unable to calculate service fee (overweight), total amount is set to zero.
BAS-14-048 or DBX-14-048 Rate fee An error occured while calculating basic rate fee (RDF). Probably due to an overweight (and no fee table jump available) or an underweight.
BAS-14-052 or DBX-14-052 Weight too heavy for current rate Weight too heavy for current rate
BAS-14-053 or DBX-14-053 Product postal code used to set a rate is invalid or not defined inside the current rate table Product postal code used to set a rate is invalid or not defined inside the current rate table
BAS-14-055 or DBX-14-055 Premium adress ID used is not between 1 and 65536 Premium adress ID used is not between 1 and 65536
BAS-14-056 or DBX-14-056 Service amount is too high Service amount is too high
BAS-14-059 or DBX-14-059 The current weight is too light for current rate and no fee table jump is managed The current weight is too light for current rate and no fee table jump is managed
BAS-14-060 or DBX-14-060 Canadian Zip code invalid
BAS-14-061 or DBX-14-061 Zip code is not complete
BAS-14-062 or DBX-14-062 Invalid Canada zip code Invalid zip code
BAS-14-063 or DBX-14-063 Incomplete Canadian zip code Incomplete zip code
BAS-14-064 or DBX-14-064 Invalid quantity The quantity is invalid. Please enter a quantity below the max value.
BAS-15-003 or DBX-15-003 One or the two dates set for the time period for report are not correct One or the two dates set for the time period for report are not correct. Either the end date is older than the begin date Or the begin date is older than the install date
BAS-15-005 or DBX-15-005 Previous budget unavailable
BAS-15-006 or DBX-15-006 Occurs when the budget consumption report is requested, but budgets are not activated by the Supervisor Occurs when the budget consumption report is requested, but budgets are not activated by the Supervisor
BAS-15-009 or DBX-15-009 Current report is empty
BAS-15-010 or DBX-15-010 Error current tracking barcode report Current tracking barcode report is empty
BAS-18-000 or DBX-18-000 Geodesic code entered is not correct Geodesic code entered is not correct
BAS-19-000 or DBX-19-000 When this error appears we can think that there is a hardware issue on WP When this error appears we can think that there is a hardware issue on WP
BAS-19-001 or DBX-19-001 WP report an over capacity error. WP report an over capacity error. Customer tried to weigh a letter or a parcel with a weight higher than the WP physical weighing capacity.

CUSTOMER

Cause:
A display of BAS-19-01 or DBX-19-001 indicates that the operator tried to weigh a letter or parcel with a weight higher than the WP’s weighing capacity.

Action:
1. Remove the item from the scale and press C to clear the error.
2. Reset the WP (Weigh Platform):
- Select MENU.
- Select Batch.
- Select WP Reset.
3. If the message does not clear after the WP Reset, unplug the machine then plug back in again.

If the problem persists, contact your local service provider for assistance.

BAS-19-002 or DBX-19-002 This error should only happens during calibration This error should only happens during calibration
BAS-19-003 or DBX-19-003 WP return a negative weight WP return a negative weight
BAS-19-004 or DBX-19-004 At wake up or boot, the WP can't zero itself either because it dectects a too heavy weight for the zero reference or an unstable weight for zero reference. Or the WP is not able to "follow the zero drift" due to unstable weight. Displayed to user up to 4.8.12. From 4.8.21 weight is displayed as dashes instead of error code prompted and error code is logged in error log.

POSSIBLE CAUSES:

  • An envelope is on the scale at wake up or boot .

  • WP vibrates at wake up or boot due unstable table, cover manipulation (mostly IS330/350), environment perturbation.

BAS-19-005 or DBX-19-005 WP calibration mandatory WP calibration mandatory
BAS-19-006 or DBX-19-006 Base software request WP to change mode but is not accepted by WP or no answer from WP Base software request WP to change mode but is not accepted by WP or no answer from WP. After plugging in mailing machine or waking up from sleep mode, it displays “Technical DBX-19-006” then ”Warning PSD connection status, Com with PSD lost” and finally the “No stamp, No printing” screen.
BAS-19-007 or DBX-19-007 Weighing platform is not in the expected mode Weighing platform is not in the expected mode
BAS-19-008 or DBX-19-008 Wrong weighing platform. This weighing platform is not linked with this base. For a swap the feature must be activated for new WP serial number.
BAS-19-009 or DBX-19-009 Feature Not Allowed ”Error DBX-19-009 Feature not allowed”
BAS-19-010 or DBX-19-010 Weight on WP is over max capacity defined in WEIGHING PLATFORM feature Weight on WP is over max capacity defined in WEIGHING PLATFORM feature
BAS-19-011 or DBX-19-011 Weight on WP is over max capacity defined in WEIGHING PLATFORM feature in differential weighing Weight on WP is over max capacity defined in WEIGHING PLATFORM feature in differential weighing
BAS-19-013 or DBX-19-013 Communication failed Communication with WP failed, WP will be disconnected.
BAS-19-014 or DBX-19-014 Mode not supported Weighing modes not supported for Tax machine.
BAS-19-015 or DBX-19-015 Weight below WP max capacity Manual weight entry below max WP capacity.
BAS-19-016 or DBX-19-016 Manual weight entry forbidden When WP feature deactivated, manual weight entry forbidden.
BAS-20-000 or DBX-20-000 Printer not found External Printer not found
BAS-20-001 or DBX-20-001 Printer capabilities does not satisfy required width, height or resolution Printer capabilities does not satisfy required width, height or resolution
BAS-20-004 or DBX-20-004 Can't access USB memory Can't access USB memory
BAS-20-005 or DBX-20-005 Can't access USB memory Can't access USB memory
BAS-20-006 or DBX-20-006 Can't access USB memory Can't access USB memory
BAS-20-008 or DBX-20-008 Not enough place on USB key Not enough place available on the usb key.
BAS-20-011 or DBX-20-011 No Town die There is no Town Die on this USB key
BAS-20-012 or DBX-20-012 USB printing failure USB printing failure
BAS-20-014 or DBX-20-014 No PPI There is no PPI file on this USB key
BAS-20-015 or DBX-20-015 No Slogan File There is no slogan file on this USB key
BAS-20-016 or DBX-20-016 No rate table File There is no slogan file on this USB key
BAS-20-017 or DBX-20-017 Mounted volume full USB key is full
BAS-21-001 or DBX-21-001 Technical error Technical error
BAS-21-002 or DBX-21-002 Throughput error Cadence management issue.
BAS-21-003 or DBX-21-003 Error printing sequence
BAS-21-004 or DBX-21-004 System didn't have enough time to calculate the stamp, last envelopes are not metered System didn't have enough time to calculate the stamp, last envelopes are not metered
BAS-21-005 or DBX-21-005 A rebound have been detected on the top doc sensor A rebound have been detected on the top doc sensor
BAS-21-006 or DBX-21-006 There is an error in speedway messages sequence during printing There is an error in speedway messages sequence during printing
BAS-21-008 or DBX-21-008 Mail jam issue Mail jam issue
BAS-21-009 or DBX-21-009 Mail measured too long by the system Mail measured too long by the system
BAS-21-010 or DBX-21-010 Department manager on device refused start printing due to an accounting error Department manager on device refused start printing due to an accounting error
BAS-21-011 or DBX-21-011 Account maximum amount reached Account maximum amount reached
BAS-21-012 or DBX-21-012 Head set issue Head set issue
BAS-21-013 or DBX-21-013 Mail jam in the feeder Mail jam in the feeder
BAS-21-014 or DBX-21-014 Top doc sensor or start print is activated meaning there is something in the base which must be taken out to start mailing Top doc sensor or start print is activated meaning there is something in the base which must be taken out to start mailing
BAS-21-015 or DBX-21-015 Mail Jam in the feeder Top seal sensor is activated and it needs to be unactivated to start mailing
BAS-21-017 or DBX-21-017 Top doc sensor is out of order. It may mean that gap between two envelopes is too small Top doc sensor is out of order. It may mean that gap between two envelopes is too small
BAS-21-018 or DBX-21-018 Top doc sensor has been activated but the top print sensor was not activated on time (1,5s allowed) Top doc sensor has been activated but the top print sensor was not activated on time (1,5s allowed)
BAS-21-019 or DBX-21-019 Unable to construct stamp Unable to construct stamp
BAS-21-020 or DBX-21-020 Technical issue
BAS-21-021 or DBX-21-021 Printing failed A display of BAS-21-021 or DBX-21-021 indicates that the mailing system can not create the stamp.
BAS-21-022 or DBX-21-022 or FBX-21-022 Envelopes are too close When processing mail, mail pieces are too close to each other on the paper path of the system.
BAS-21-023 or DBX-21-023 Technical issue
BAS-21-024 or DBX-21-024 Technical issue
BAS-21-025 or DBX-21-025 Technical issue
BAS-21-026 or DBX-21-026 Technical issue
BAS-21-027 or DBX-21-027 Technical issue
BAS-21-028 or DBX-21-028 Zero label not allowed Franking machine doesn't allow you to print labels whether " 0" is set.
BAS-21-030 or DBX-21-030 Zero value not allowed Zero franking value not allowed
BAS-21-031 or DBX-21-031 Zero weight value not allowed A weight value different from 0 is mandatory.
BAS-21-032 or DBX-21-032 Faulted imprint Faulted imprint error occured because of power shutdown during imprint or mail too small.
BAS-21-033 or DBX-21-033 No print end received A new mail cycle is launched whereas the end of the last one has not been correctly detected ( no PRINT_END received ).
BAS-21-034 or DBX-21-034 Distorted imprint Distorted imprint error occured because postal imprint in the blind zone
BAS-21-036 or DBX-21-036 Faulted imprint emergency stop Faulted imprint error occured because of power shutdown during imprint or mail too small.
BAS-21-037 or DBX-21-037 Distorted imprint emergency stop Distorted imprint error occured because postal imprint in the blind zone
BAS-21-039 or DBX-21-039 Dynamic scale weight not correct Dynamic scale weight not available
BAS-21-040 or DBX-21-040 Gap too short Gap value with the last envelope is too short.
BAS-21-041 or DBX-21-041 Document too short
BAS-21-042 or DBX-21-042 Document too long Document too long. Remove envelopes from the the whole path and start print process again.
BAS-21-045 or DBX-21-045 Expiration date passed Rate table expiration date passed. Franking is forbidden when rate table expiration date is passed.
BAS-21-046 or DBX-21-046 Pressort forbidden on date advance Presort printing impossible. Presort printing is forbidden when a date advance causes a rate table activation.
BAS-21-054 or DBX-21-054 Wrong imprint settings This error is raised when the user try to print with wrong imprint settings, ie: In received mode, when no date and no received text is selected
BAS-21-055 or DBX-21-055 Double document detected Detect in a homogenuous batch a double document (two document sticked themselves).
BAS-21-056 or DBX-21-056 Double document detected thickness By thickness measurement, detecedt in a homogenuous batch a double document (two document sticked themselves).
BAS-21-057 or DBX-21-057 Printing system not ready The printing system isn't ready for printing process.
BAS-21-058 or DBX-21-058 Invalid department The department send by the scanner is invalid.
BAS-21-059 or DBX-21-059 Unknown departement The scanner has not send a department or too late.
BAS-21-060 or DBX-21-060 Unknown letter ID The scanner has send an unknown letterID or too late.
BAS-21-061 or DBX-21-061 Technical issue
BAS-21-062 or DBX-21-062 Unknown ZIP code The scanner has not send a zip code or too late.
BAS-21-063 or DBX-21-063 Unknown contry code The scanner has not send a zip code or too late.
BAS-21-064 or DBX-21-064 Unknown PIC number The scanner has not send a pic number or too late.
BAS-21-065 or DBX-21-065 Unknown recipient name The scanner has not send a recipient name or too late.
BAS-21-066 or DBX-21-066 Invalid ZIP code The zip code send by the scanner is invalid.
BAS-21-067 or DBX-21-067 Invalid country code The country code send by the scanner is invalid.
BAS-21-068 or DBX-21-068 Invalid PIC number The pic number send by the scanner is invalid.
BAS-21-069 or DBX-21-069 Invalid recipient name The pic number send by the scanner is invalid.
BAS-21-070 or DBX-21-070 Almost full The almost full threshold has been reached in the diverter. The device can no more frank until the user empty it.
BAS-21-071 or DBX-21-071 Full reached The full threshold has been reached in the diverter. The device can no more frank until the user empty it.
BAS-21-072 or DBX-21-072 Franking negative weight A franking has been launched with a negative weight
BAS-21-073 or DBX-21-073 Label forbiden The user want to print a label with a scanner application activated.
BAS-21-074 or DBX-21-074 Diverter error The mail piece is not detected in the diverter that meanes there is a diverter error.
BAS-21-075 or DBX-21-075 Recording storage full Scanner mail recording storage space is full!
BAS-21-076 or DBX-21-076 Diverter report full Scanner mail recording storage space is full!
BAS-21-077 or DBX-21-077 No scanned image No scanned image available in the scanner. A scanned image is necessary for the mail recorder application.
BAS-21-078 or DBX-21-078 Multiple account barcodes
BAS-21-079 or DBX-21-079 Multiple PIC barcodes
BAS-21-080 or DBX-21-080 Multiple type in barcodes
BAS-21-081 or DBX-21-081 Scanner timeout
BAS-21-082 or DBX-21-082 Barcode not for account
BAS-21-083 or DBX-21-083 Scan error
BAS-21-084 or DBX-21-084 Account not decoded
BAS-21-085 or DBX-21-085 Blank envelope
BAS-21-086 or DBX-21-086 PSD not ready
BAS-21-087 or DBX-21-087 No address block
BAS-21-088 or DBX-21-088 PPI report must be historized Your software has been updated. You need to start a new Permit report before you can use the selected permit.
BAS-21-089 or DBX-21-089 Mixed mail feeder not ready Base has received a message from feeder that it is not ready
BAS-21-090 or DBX-21-090 Dynamic scale not ready Base has received a message from feeder that it is not ready
BAS-21-092 or DBX-21-092 PPI report must be historized rate A new rate table has been activated. You need to start a new Permit report before you can use the selected permit.
BAS-21-094 or DBX-21-094 No weight from dynamic scale During a batch in dynamic weighing, the dynamic scale has not sent the weight of the letter to the base.
BAS-21-097 or DBX-21-097 PPP error
BAS-21-100 or DBX-21-100 Unexpected sensor event
BAS-21-102 or DBX-21-102 Assignment date or customer ID empty Assignment date or customer ID not filled
BAS-21-104 or DBX-21-104 Weight threshold The weight threshold is reached, the mail should be diverted
BAS-21-105 or DBX-21-105 Lock server PSD is locked by request from server.
BAS-21-106 or DBX-21-106 Lock register
BAS-21-107 or DBX-21-107 Temporal limit PSD is locked because the date limit to call server is reached
BAS-21-108 or DBX-21-108 Statistics limit PSD is locked, need upload statistics to server.
BAS-21-109 or DBX-21-109 Pending reseting PSD is locked because of resetting failure. PSD will be locked up to a succesfull postal server connection.
BAS-21-110 or DBX-21-110 Incoherent register PSD is locked because of incoherent register.
BAS-21-111 or DBX-21-111 Back top seal event missing

Missing feeder sensor event.

An event from the feeder was expected but is missing (back top seal).

BAS-21-112 or DBX-21-112 Unexpected event
BAS-21-120 or BX-21-120 Sorter not ready
OBAS-21-054 or OBX-21-054 Print with cleaning liquid A tank containing some cleaning liquid is inserted in the franking machine. The cleaning procedure are autorized, but printing is forbidden
BAS-22-011 or DBX-22-011 Power up of the mailing machine Power up of the mailing machine
BAS-22-012 or DBX-22-012 Tank cover open Ink Tank Cover is opened
BAS-22-013 or DBX-22-013 Path open Base paper path opened
BAS-22-019 or DBX-22-019 Memory corruption Triggered when the system detect a memory corruption.
BAS-22-020 or DBX-22-020 Diverter not detected
BAS-22-021 or DBX-22-021 No diverter detected
BAS-22-022 or DBX-22-022 Sorter init failed
BAS-23-000 or DBX-23-000 Resource error
BAS-23-005 or DBX-23-005 Headset run out of ink Headset run out of ink
BAS-23-006 or DBX-23-006 Invalid command Technical problem during printing
BAS-23-009 or DBX-23-009 The carriage can't move to print position The carriage can't move to print position
BAS-23-010 or DBX-23-010 Carriage can't reach requested position Carriage can't reach requested position
BAS-23-023 or DBX-23-023 Start print failed Start print failed
BAS-23-026 or DBX-23-026 Recovery spitting failed Technical problem during recovery spitting.
BAS-23-028 or DBX-23-028 IO Failure Technical problem.
BAS-23-029 or DBX-23-029 Technical issue Technical problem.
BAS-23-034 or DBX-23-034 There is an invalid date in the headset, either a corruption or cheated headset There is an invalid date in the headset, either a corruption or cheated headset
BAS-23-036 or DBX-23-036 Technical issue Technical problem.
BAS-23-037 or DBX-23-037 No cartridge detected or cartridge corrupted No cartridge detected or cartridge corrupted
BAS-23-038 or DBX-23-038 No cartridge detected at the power on or the closing of the back cover or on carriage moving No cartridge detected at the power on or the closing of the back cover or on carriage moving
BAS-23-043 or DBX-23-043 There is an invalid ink threshold in the headset, either a corruption or cheated headset There is an invalid ink threshold in the headset, either a corruption or cheated headset
BAS-23-044 or DBX-23-044 There is too many nozzles with open-circuit There is too many nozzles with open-circuit
BAS-23-045 or DBX-23-045 Short circuit detected on nozzles Short circuit detected on nozzles
BAS-23-046 or DBX-23-046 There is too many nozzles in short-circuit There is too many nozzles in short-circuit
BAS-23-048 or DBX-23-048 The variant country in the headset is not compliant with the variant of the base The variant country in the headset is not compliant with the variant of the base
BAS-23-049 or DBX-23-049 The headset model is not compliant with the kind of the base The headset model is not compliant with the kind of the base
BAS-23-050 or DBX-23-050 The variant distributor in the headset is not compliant with the variant of the base The variant distributor in the headset is not compliant with the variant of the base
BAS-23-054 or DBX-23-054 Technical issue Technical problem.
BAS-23-057 or DBX-23-057 Technical issue Technical problem.
BAS-23-059 or DBX-23-059 Technical issue Technical problem.
BAS-23-060 or DBX-23-060 Technical issue Technical problem.
BAS-23-061 or DBX-23-061 Technical issue Technical problem.
BAS-23-062 or DBX-23-062 Technical issue Technical problem.
BAS-23-063 or DBX-23-063 Invalid headset CRC Invalid headset CRC
BAS-23-065 or DBX-23-065 Cover open during printing Cover open during printing
BAS-23-066 or DBX-23-066 Label Misfeed issues Base Motor exceeded maximum speed
BAS-23-067 or DBX-23-067 Print offset too large Print offset set by user is out of allowed range
BAS-23-068 or DBX-23-068 Warming failure
BAS-23-073 or DBX-23-073 Failed to find reference Headset is unable to find reference
BAS-23-075 or DBX-23-075 Unable to find origin position The printhead is unable to find the origin position
BAS-23-076 or DBX-23-076 Unable to find origin position The printhead is unable to find the origin position
BAS-23-077 or DBX-23-077 Unable to go capping position The printhead is unable to go to the capping position
BAS-23-078 or DBX-23-078 Unable to go cap open position The printhead is unable to reach the cap open position.
BAS-23-079 or DBX-23-079 Failed to reach asked position The printhead requested movement failed once and the recovering process to come back to the capping position failed too
BAS-23-080 or DBX-23-080 Failed to reach flushing position The printhead is unable to go to the flushing position
BAS-23-081 or DBX-23-081 Failed to reach FIM position The printhead is unable to go to the FIM mark position
BAS-23-082 or DBX-23-082 Failed to reach print position The printhead is unable to go to the print position
BAS-23-083 or DBX-23-083 Technical issue
BAS-23-084 or DBX-23-084 Flushing request failed The printhead flushing request failed
BAS-23-085 or DBX-23-085 Fine vibration failed The printhead is unable to proceed the requested fine vibration
BAS-23-087 or DBX-23-087 Can not activate pump The printhead pump can not be activated for aspiration
BAS-23-088 or DBX-23-088 Released failed The printhead pump cannot be activated for the release process
BAS-23-089 or DBX-23-089 Released failed The printhead pump cannot be activated for the release process
BAS-23-090 or DBX-23-090 Can not proceed vibration request The printhead can not proceed start the fine vibration request
BAS-23-091 or DBX-23-091 Can not stop fine vibration The printhead can not proceed stop the fine vibration request
BAS-23-092 or DBX-23-092 Failed to move up wiper The printhead pump can not be activated to move the wiper up
BAS-23-093 or DBX-23-093 Failed to move down wiper The printhead pump can not be activated to move the wiper down
BAS-23-094 or DBX-23-094 Failed to move pump The printhead pump can not be activated
BAS-23-095 or DBX-23-095 Macro action failed The printhead requested macro action can not be executate
BAS-23-096 or DBX-23-096 Bad print head action The requested action on the print head is not available
BAS-23-097 or DBX-23-097 Failed to reach position The carriage failed to reach the requested position during the recovering process
BAS-23-098 or DBX-23-098 Technical issue
BAS-23-099 or DBX-23-099 Technical issue
BAS-23-100 or DBX-23-100 Out of capping The print head was not in capping position at power on, it might be dirty.
BAS-23-101 or DBX-23-101 Ink tank not detected
BAS-23-102 or DBX-23-102 Ink tank is present
BAS-23-103 or DBX-23-103 Headset replacement procedure error Headset had been replaced outside replacement procedure
BAS-23-105 or DBX-23-105 Print head not installed The print head has been replaced or the ink circuit has been drained.
BAS-23-114 or DBX-23-114 Technical issue Technical problem.
BAS-23-121 or DBX-23-121 Technical issue Technical problem.
BAS-23-122 or DBX-23-122 Blocked cartridge
BAS-23-124 or DBX-23-124 Stamp counter can not be active Can not active StampCounter because current rate included Premium Address or Additional Services.
BAS-23-125 or DBX-23-125 Error can not activate stamp counter Can not active StampCounter because current rate included Premium Address or Additional Services.
BAS-23-126 or DBX-23-126 Print head not detected The print head memory is not detected or corrupted. printing is impossible.
BAS-23-127 or DBX-23-127 Print controler not ready
BAS-23-128 or DBX-23-128 Stamp printer not ready
BAS-23-129 or DBX-23-129 Incompatible cartridge The error occurs when start up device with incompatible cartridge.
BAS-24-000 or DBX-24-000 Technical issue
BAS-24-002 or DBX-24-002 Technical issue
BAS-24-003 or DBX-24-003 Technical issue
BAS-24-005 or DBX-24-005 Failed to get received error
BAS-24-006 or DBX-24-006 Technical issue
BAS-24-007 or DBX-24-007 Technical issue
BAS-24-008 or DBX-24-008 Technical issue
BAS-24-009 or DBX-24-009 Technical issue
BAS-24-010 or DBX-24-010 Technical issue
BAS-24-011 or DBX-24-011 Technical issue
BAS-24-012 or DBX-24-012 Technical issue
BAS-24-013 or DBX-24-013 Technical issue
BAS-24-014 or DBX-24-014 Technical issue
BAS-24-015 or DBX-24-015 Technical issue
BAS-24-016 or DBX-24-016 Technical issue
BAS-24-017 or DBX-24-017 Response KO received
BAS-24-018 or DBX-24-018 Invalid Serial number
BAS-25-001 or DBX-25-001 Technical issue
BAS-25-002 or DBX-25-002 Invalid date setting
BAS-25-004 or DBX-25-004 MMI file on the system is not compatible with the rest of the base software MMI file on the system is not compatible with the rest of the base software
BAS-27-000 or DBX-27-000 The automatic or manual date advance interface has been set with invalid parameters The automatic or manual date advance interface has been set with invalid parameters (automatic: date change time to midnight, or no working day in the week; Manual: day offset exceeds limit).
BAS-27-003 or DBX-27-003 Technical error Technical error
BAS-27-004 or DBX-27-004 Can not manage automatic date change
BAS-27-005 or DBX-27-005 Authorized max date position The current value of date position is out of range.
BAS-28-001 or DBX-28-001 Invalid date input This error is raised when user inputs an invalid date in entry screen.
BAS-29-002 or DBX-29-002 This message appears for system with connected inserter. Message Id not in dictionnary This message appears for system with connected inserter. Message Id not in dictionnary
BAS-29-004 or DBX-29-004 Connection lost while printing Connection between base between Franking Machine (FM) and inserter is lost while FM is processing an inserter prit request
BAS-29-005 or DBX-29-005 Incompatible stamp mode When inserter batch is launched, stamp configuration should be different than date correction, amount correction and receive date mode.
BAS-29-006 or DBX-29-006 Incompatible stamp counter PPI Inserter doesn't work with PPI counter. When the counter limit is reached, the Franking Machine (FM) stops but not the inserter which relaunches the FM.
BAS-29-007 or DBX-29-007 Incompatible weight counter PPI Inserter doesn't work with PPI weight counter limit, when the limit is reached, Franking Machine (FM) stop, not the inserter which relaunch the FM.
BAS-30-016 or DBX-30-016 RLD out of paper
BAS-30-017 or DBX-30-017 RLD printer busy
BAS-30-018 or DBX-30-018 RLD data transmission error
BAS-30-019 or DBX-30-019 RLD firmware version error
BAS-30-020 or DBX-30-020 RLD ZBI software version error
BAS-30-021 or DBX-30-021 RLD RAM space failed RLD: free space failed in RAM
BAS-30-022 or DBX-30-022 RLD flash space failed RLD: free space failed in flash
BAS-30-023 or DBX-30-023 RLD communication failed
BAS-30-024 or DBX-30-024 RLD open latch RLD is open.
BAS-30-025 or DBX-30-025 RLD out of paper No more paper in RLD (Remote Label Dispenser).
BAS-30-026 or DBX-30-026 RLD printer busy
BAS-30-027 or DBX-30-027 Current media modem not detected The previous selected Modem is not detected
BAS-30-028 or DBX-30-028 Current media GPRS modem not detected The previous connected GPRS Modem is not detected
BAS-30-029 or DBX-30-029 RLD low battery
BAS-30-030 or DBX-30-030 Technical issue
BAS-30-031 or DBX-30-031 Technical issue
BAS-30-032 or DBX-30-032 LAN Setting IP empty Occurs when IP address is empty on LAN settings' validation
BAS-30-033 or DBX-30-033 LAN Setting preferred DNS empty Occurs when preferred DNS IP is empty on LAN Settings' validation
BAS-30-034 or DBX-30-034 LAN Setting proxy URL empty Occurs when proxy URL is empty on LAN Settings' validation
BAS-30-035 or DBX-30-035 Network advanced setting force URI empty Occurs when Force URI is empty on Network Advanced Settings' validation
BAS-30-036 or DBX-30-036 Network advanced setting PSD URI empty Occurs when Psd URI is empty on Network Advanced Settings' validation
BAS-30-038 or DBX-30-038 LAN setting IP empty or invalid Occurs when Psd URI is empty on Network Advanced Settings' validation
BAS-30-039 or DBX-30-039 LAN setting subnet mask invalid Occurs when Psd URI is empty on Network Advanced Settings' validation
BAS-30-040 or DBX-30-040 LAN setting default gateway invalid Occurs when Default Gateway address is invalid on LAN settings' validation
BAS-30-041 or DBX-30-041 LAN setting preferred DNS invalid Occurs when Preferred DNS address is invalid on LAN settings' validation
BAS-30-042 or DBX-30-042 LAN setting alternate DNS invalid Occurs when Alternate DNS address is invalid on LAN settings' validation
BAS-31-000 or DBX-31-000 Connection error
BAS-32-000 or DBX-32-000 The system didn't receive the length value from dynamic scale The system didn't receive the length value from dynamic scale
BAS-32-001 or DBX-32-001 The system didn't receive the length value from the inserter The system didn't receive the length value from the inserter
BAS-32-002 or DBX-32-002 The system didn't receive the thickness value from inserter The system didn't receive the thickness value from inserter
BAS-32-003 or DBX-32-003 The system didn't receive the thickness value from the dynamic scale The system didn't receive the thickness value from the dynamic scale
BAS-32-004 or DBX-32-004 The system didn't receive the oversize status from the dynamic scale The system didn't receive the oversize status from the dynamic scale
BAS-32-005 or DBX-32-005 The base didn't receive the width status from the dynamic scale The base didn't receive the width status from the dynamic scale
BAS-32-006 or DBX-32-006 The base receive a too large value for the width The base receive a too large value for the width
BAS-32-007 or DBX-32-007 The base receive a too large value for the length The base receive a too large value for the length
BAS-32-008 or DBX-32-008 The base receive a too large value for the thickness from inserter The base receive a too large value for the thickness from inserter
BAS-32-009 or DBX-32-009 The base receive a too large value for the thickness The base receive a too large value for the thickness
BAS-32-010 or DBX-32-010 The base receive a too large value for the length from dynamic scale The base receive a too large value for the length from dynamic scale
BAS-32-011 or DBX-32-011 Failed to add mail failed to add mail in queue
BAS-32-012 or DBX-32-012 Invalid mail received
BAS-32-013 or DBX-32-013 The rate calculator is not available
BAS-32-014 or DBX-32-014 Frankit message: (GER) This message appear when the JOB memory is full (10 rooms) and customer save a new JOB, is informed that the oldest JOB will be overwrite
BAS-32-015 or DBX-32-015 Frankit message: (GER) This message appear when the EKP memory is full (10 rooms) and customer save a new EKP, is informed that the oldest EKP will be overwrite
BAS-32-016 or DBX-32-016 Frankit message: (GER) This message appear when the customer try to select EKP and system still in mailing mode
BAS-32-017 or DBX-32-017 Frankit message: (GER) This message appear when the customer try to select JOB and system still in mailing mode
BAS-32-018 or DBX-32-018 EKP creation failed EKP creation failed
BAS-32-019 or DBX-32-019 Frankit message: (GER) JOB number is incorrect Frankit message: (GER) JOB number is incorrect, the number must be 14 numbers and the 2 last ones are checksum
BAS-32-022 or DBX-32-022 Frankit message: (GER) EKP number is incorrect Frankit message: (GER) EKP number is incorrect, the number must be 10 numbers long
BAS-32-023 or DBX-32-023 Frankit message: (GER) JOB number is incorrect Frankit message: (GER) JOB number is incorrect, the number must be 14 numbers long
BAS-32-027 or DBX-32-027 Amount calculated with the current postal product is over the maximum mailing value the system is able to print
BAS-32-028 or DBX-32-028 Zero amount not allowed
BAS-32-029 or DBX-32-029 High value dynamic weighing The amount is a high value. You can change the warning threshold
BAS-32-032 or DBX-32-032 ZIP code needed The weight of the mail needs a rate with zip code. The zip code entry is impossible while in dynamic weighing.
BAS-32-033 or DBX-32-033 Dynamic country not needed Destination received is a country whereas rate selected is domestic.
BAS-32-034 or DBX-32-034 Dynamic country needed Destination received is a zip code whereas rate selected is international.
BAS-32-035 or DBX-32-035 Dynamic zip needed No zip code was received from the scanner while rate needs one.
BAS-32-036 or DBX-32-036 Dynamic PIC needed Econf service selected needs a PIC number which has not be provided by the scanner.
BAS-32-037 or DBX-32-037 Dynamic PIC not needed Scanner sent a PIC number while no eConf service selected.
BAS-32-038 or DBX-32-038 Invalid PIC Impossible to set the PIC for the current eConf service selected.
BAS-32-039 or DBX-32-039 Empty input Show when user input an empty string.
BAS-32-042 or DBX-32-042 Print zero amount and datemode Used to inform user printing with Zero Franking and post date/nodate was forbidden.
BAS-33-009 or DBX-33-009 No rate table found No rate table found
BAS-33-011 or DBX-33-011 Selected Rate Table is not the right one for PSD carrier Selected Rate Table is not the right one for PSD carrier
BAS-33-012 or DBX-33-012 User or OLS try to load in the device a new rate table for a different carrier but there's no room left for a new one. The system already have 5 rates table (for 5 differents carriers).
BAS-33-015 or DBX-33-015 Rate table issue
BAS-35-000 or DBX-35-000 Main motor exceeded the requested speed Main motor exceeded the requested speed
BAS-35-001 or DBX-35-001 Base coder failure The coder isn't connected or is failed.
BAS-36-001 or DBX-36-001 Connection failed spine ok next server not responding Connection failed spine ok next server not responding
BAS-36-004 or DBX-36-004 The system don't see the USB modem to use to connect server The system don't see the USB modem to use to connect server
BAS-36-011 or DBX-36-011 Modem route not allocated Modem route not allocated
BAS-36-014 or DBX-36-014 Modem remote disconnection Modem remote disconnection
BAS-36-015 or DBX-36-015 There is a modem issue There is a modem issue
BAS-36-017 or DBX-36-017 Modem device not ready Modem device not ready
BAS-36-018 or DBX-36-018 Modem detect a voice answer Modem detect a voice answer
BAS-36-019 or DBX-36-019 Server not answering using modem connection Server not answering using modem connection
BAS-36-020 or DBX-36-020 No carrier found on the analog connection. No dial tone detected.
BAS-36-021 or DBX-36-021 No dial tone detected No dial tone detected
BAS-36-023 or DBX-36-023 Modem bad phone number Modem bad phone number
BAS-36-024 or DBX-36-024 The phone line is busy The phone line is busy
BAS-36-025 or DBX-36-025 Bad login or password Bad login or password
BAS-36-027 or DBX-36-027 The server takes too much time to answer The server takes too much time to answer
BAS-36-028 or DBX-36-028 PPP remote terminated PPP remote terminated
BAS-36-030 or DBX-36-030 PPP no response PPP no response
BAS-36-031 or DBX-36-031 No address assigned No address assigned
BAS-36-032 or DBX-36-032 Error PPP mac Error PPP mac
BAS-36-033 or DBX-36-033 PPP generic error PPP generic error
BAS-36-034 or DBX-36-034 Black list error shouldn't appear in countries don't using black list Black list error shouldn't appear in countries don't using black list
BAS-36-035 or DBX-36-035 Modem not recognized customer may use non neopost modem Modem not recognized customer may use non neopost modem
BAS-36-036 or DBX-36-036 Modem not recognized customer may use non neopost modem Modem not recognized customer may use non neopost modem
BAS-36-037 or DBX-36-037 Device not authorized on this phone number Device not authorized on this phone number
BAS-36-038 or DBX-36-038 Server not responding Server not responding
BAS-36-039 or DBX-36-039 Unknown device type. Customer may use non neopost modem Unknown device type. Customer may use non neopost modem
BAS-36-040 or DBX-36-040 Port already open Port already open
BAS-36-041 or DBX-36-041 Modem disconnection Modem disconnection
BAS-36-043 or DBX-36-043 Name exist on net Name exist on net
BAS-36-044 or DBX-36-044 Server general net failure Server general net failure
BAS-36-050 or DBX-36-050 Request modem time out Request modem time out
BAS-36-051 or DBX-36-051 Modem cannot get LAN access Modem cannot get LAN access
BAS-36-052 or DBX-36-052 Modem netbios error Modem netbios error
BAS-36-053 or DBX-36-053 Server out of resources Server out of resources
BAS-36-056 or DBX-36-056 Too many line errors. Maybe a lot of noise on phone line. Too many line errors. Maybe a lot of noise on phone line.
BAS-36-059 or DBX-36-059 No remote encryption, probably a server issue No remote encryption, probably a server issue
BAS-36-063 or DBX-36-063 Modem in use
BAS-36-064 or DBX-36-064 No phone line detected by the modem No phone line detected by the modem
BAS-36-065 or DBX-36-065 Modem error Undefined error reported by the modem
BAS-36-070 or DBX-36-070 Bad login or password Bad login or password
BAS-36-117 or DBX-36-117 Invalid base serial number The call cannot be launched because the base serail number is invalid.
BAS-36-118 or DBX-36-118 GPRS signal not detected GPRS network signal cannot be detected
BAS-36-119 or DBX-36-119 GPRS network registration failed GPRS device could not succeed in network registration
BAS-36-120 or DBX-36-120 GPRS SIM not OK Unable to read SIM card
BAS-36-124 or DBX-36-124 GPRS SIM not inserted
BAS-36-125 or DBX-36-125 GPRS SIM PIN required
BAS-36-126 or DBX-36-126 GPRS SIM PUK required
BAS-36-127 or DBX-36-127 GPRS SIM failure
BAS-36-150 or DBX-36-150 GPRS illegal ME
BAS-36-154 or DBX-36-154 GPRS roaming not allowed Roaming not allowed in this location area
BAS-36-162 or DBX-36-162 Modem wtachdog timeout Modem Watchdog triggered
BAS-36-163 or DBX-36-163 Socket IP check failed The adaper has invalid IP
BAS-36-175 or DBX-36-175 No IP address This error is fired when a connection is tryed and the current IP adresse is NULL 0.0.0.0 (DHCP in progress )
BAS-36-176 or DBX-36-176 PIN code info missing
BAS-36-177 or DBX-36-177 Base serial number missing
BAS-36-179 or DBX-36-179 Invalid fund resetting PIN code This error is displayed when user setting for Fund: input not enought (4) digits pincode.
BAS-36-180 or DBX-36-180 PSD not found
BAS-36-181 or DBX-36-181 Can not get descending
BAS-36-182 or DBX-36-182 Descending value not null
BAS-36-183 or DBX-36-183 PSD locked
BAS-36-184 or DBX-36-184 PSD not locked
BAS-36-185 or DBX-36-185 Invalid reset amount
BAS-37-001 or DBX-37-001 Technical error Technical error
BAS-37-002 or DBX-37-002 Buffer for E-confirmation to upload to server is full Buffer for E-confirmation to upload to server is full
BAS-37-006 or DBX-37-006 Failed to access variant file Failed to access variant file
BAS-37-007 or DBX-37-007 No more integral number unused available No more integral number unused available
BAS-37-009 or DBX-37-009 Identcode invalid
BAS-37-011 or DBX-37-011 The PIC is incorrect (used for E confirmation) The PIC is incorrect (tracking number used for E confirmation).
BAS-37-012 or DBX-37-012 The DUNS (used for E confirmation) set in OLS server is not correct The DUNS (used for E confirmation) set in OLS server is not correct
BAS-37-013 or DBX-37-013 BMZ license expired No more tracking number available for this Bmz licence. A connection to the postal server is mandatory to receive a new range of tracking number
BAS-37-014 or DBX-37-014 No BMZ license No license available for this Bmz service. You need to disable the printing of tracking barcode for franking with this BMZ service.
BAS-37-015 or DBX-37-015 PIC already used The PIC has already been used for a previous franking
BAS-38-003 or DBX-38-003 Unable to write traceability
BAS-39-000 or DBX-39-000 No free slot in PSD to store new PPI No free slot in PSD to store new PPI
BAS-39-005 or DBX-39-005 The customer try to use a name already used as PPI name The customer try to use a name already used as PPI name
BAS-39-006 or DBX-39-006 A PPI have ready the same hash code. A PPI have ready the same hash code.
BAS-39-007 or DBX-39-007 PPI name or hash is not valid PPI name or hash is not valid
BAS-39-008 or DBX-39-008 The system is unable to load the default PPI The system is unable to load the default PPI
BAS-39-009 or DBX-39-009 It is not possible to create a new PPI It is not possible to create a new PPI
BAS-39-010 or DBX-39-010 The wanted PPI doesn't exist The wanted PPI doesn't exist
BAS-39-017 or DBX-39-017 Bad value in interrupted limit mode Value 0 is not allowed in interrupted Limit mode
BAS-39-018 or DBX-39-018 Bad value for counter Error is raised when user enters value 0 for Cumul Counter limits with country, that value 0 is not allowed
BAS-40-017 or DBX-40-017 The slogan already existed in the system The slogan already existed in the system
BAS-40-018 or DBX-40-018 The maximum number of slogan loaded is reached. The maximum number of slogan loaded is reached. No room is available for a new one
BAS-40-020 or DBX-40-020 The software upgrade of the Dynamic scale is not possible if there is no PSD in the base The software upgrade of the Dynamic scale is not possible if there is no PSD in the base
BAS-40-024 or DBX-40-024 No file to download
BAS-40-025 or DBX-40-025 Invalid XNDF
BAS-40-026 or DBX-40-026 Invalid XNDF
BAS-40-027 or DBX-40-027 No account in XNDF
BAS-40-028 or DBX-40-028 Wrong XNDF file
BAS-40-0229 or DBX-40-029 Invalid filename attribute
BAS-40-033 or DBX-40-033 Slogan type not supported
BAS-41-018 or DBX-41-018 Accounting file path not found
BAS-41-019 or DBX-41-019 Component already in transaction A same type component already exists in the current install process.
BAS-41-023 or DBX-41-023 Technical states mismatched A same type component already exists in the current install process.
BAS-42-000 or DBX-42-000 Missing text name A name is mandatory for each text
BAS-42-001 or DBX-42-001 Text name already in use Text name already in use
BAS-42-002 or DBX-42-002 Slogan name already in use Slogan name already in use
BAS-42-004 or DBX-42-004 Invalid text The text is invalid. Only characters A-Z, 0-9 and SPACE are allowed
BAS-42-006 or DBX-42-006 EKP number “0” is not authorized EKP number “0” is not authorized
BAS-42-007 or DBX-42-007 Current slogan delation forbidden The deletion of the current slogan is forbidden
BAS-42-008 or DBX-42-008 Slogan level out of range The level of the slogan feature is out of range
BAS-42-009 or DBX-42-009 Slogan level forbidden decrease The slogan level cannot be decreased.
BAS-42-010 or DBX-42-010 Text level out of range The level of the text feature is out of range.
BAS-42-011 or DBX-42-011 Text level decrease forbidden The text level cannot be decreased.
BAS-42-012 or DBX-42-012 Premium addresss with both text and slogan Free Text and Slogan should not be both printed with PremiumAddress
BAS-42-014 or DBX-42-014 Job name is empty Error is raised when printing but job name is empty
BAS-42-015 or DBX-42-015 Counter limit Box counter and item counter reached limit.
BAS-42-016 or DBX-42-016 Premium address with text This error is raised when user prints Text with Premium Address Service.
BAS-43-004 or DBX-43-004 Country is not Frankit
BAS-45-000 or DBX-45-000 Wrong barcode header Barcode header setting in client is wrong. No input from barcode reader will be accepted until setting is fixed.
BAS-45-001 or DBX-45-001 Wrong barcode header in input Barcode header in input is wrong. Input will not be accepted by any client.
BAS-45-002 or DBX-45-002 Invalid barcode input Barcode input is rejected by client. Check barcode header and client setting.
BAS-45-096 or DBX-45-096 Amount not available The computation of amount failed.
BAS-45-123 or DBX-45-123 Print controller not ready Barcode input is rejected by client. Check barcode header and client setting.
BAS-46-000 or DBX-46-000 PPC selection failed
BAS-46-001 or DBX-46-001 Rate historic selection failed Selection of one of the ten last rate failed
BAS-46-002 or DBX-46-002 Amount correction negative difference You can't use amount correction because the new amount is lower or equal to previous one.
BAS-46-003 or DBX-46-003 Rate memory name too long Name entered is too long (32 char max)
BAS-46-004 or DBX-46-004 Rate memory name empty Empty name entry is not authorized.
BAS-46-005 or DBX-46-005 Rate memory name already used Name already used
BAS-46-006 or DBX-46-006 Rate memory selection failed Rate favorite selection failed
BAS-46-007 or DBX-46-007 Rate memory load failed Rate favorite load failed
BAS-46-008 or DBX-46-008 Rate memory save failed Rate favorite save failed
BAS-46-009 or DBX-46-009 Shortcut name already exist Can not change this shortcut name by another already existing
BAS-46-010 or DBX-46-010 Shortcut name already exist Shortcut name is already used by another one Choose another shortcut name
BAS-46-011 or DBX-46-011 Shortcut name empty Shortcut name is empty
BAS-46-012 or DBX-46-012 Shortcut name reserved This shortcut name is reserved because corresponding to a short name of an existing rate favorite
BAS-46-013 or DBX-46-013 Rate favorite already existing This Rate Favorite is already existing. Please choose another Rate
BAS-46-014 or DBX-46-014 Amount statement of mailing out of bounds Invalid statement of mailing amount. Value entered is outside of specified boundaries.
BAS-46-015 or DBX-46-015 Amount correction out of bounds Invalid amount correction amount. Value entered is outside of specified boundaries.
BAS-46-016 or DBX-46-016 Zero amount not allowed Zero amount not allowed for this feature
BAS-46-017 or DBX-46-017 Feature not supported Function not applicable for Tax Machine.
BAS-46-018 or DBX-46-018 Rate with invalid service The rate included a invalid service. The error is raised when a rate with E-confirmation is chosen while the feature E-Confirmation is deactivated.
BAS-47-000 or DBX-47-000 Proxy authentication failure (login and/or password not ok) Proxy authentication failure (login and/or password not ok)
BAS-47-001 or DBX-47-001 Proxy is not taken by Postal System Proxy is not taken by Postal System
BAS-47-004 or DBX-47-004 Technical issue
BAS-47-005 or DBX-47-005 Technical issue
BAS-47-006 or DBX-47-006 Technical issue
BAS-47-008 or DBX-47-008 Technical issue
BAS-47-016 or DBX-47-016 Technical issue
BAS-47-018 or DBX-47-018 MMF not connected The OMMF isn't connected or isn't detected on the CAN Bus.
BAS-47-033 or DBX-47-033 Mailing System is not recognized by the server Name Resolution failure
BAS-47-053 or DBX-47-053 Technical issue
BAS-47-055 or DBX-47-055 Invalid Character Proxy invalid input character. This error is shown when user input '\' into UserName or Domain name on Sub/Tech's screen Proxy Lan Configuration.
BAS-47-056 or DBX-47-056 Fusion not authorized check LAN cable When user select a task when the connection is lost, he could log into the homepage. But with some action must be authorized to fusion (MAS) will not be successful
BAS-48-028 or DBX-48-028 Connection impossible The connection is impossible because PSD is not detected.
BAS-49-001 or DBX-49-001 Calibration no sheet detected No paper sheet is detected in the scanner while starting the calibration process.
BAS-49-002 or DBX-49-002 Calibration no reponse Scanner did not respond to a calibration step request.
BAS-49-003 or DBX-49-003 Scanner cover open The cover of the scanner is open while the scanner is going to be used.
BAS-49-004 or DBX-49-004 USB key not detected
BAS-49-005 or DBX-49-005 USB key not enough space
BAS-49-006 or DBX-49-006 USB copy failed
BAS-49-007 or DBX-49-007 No data to copy
BAS-49-008 or DBX-49-008 No differential weighing with scan feature Differential weighing is excluded with Scanner applications. Please deactivate all scanner applications.
BAS-49-009 or DBX-49-009 Can not browse services
BAS-49-010 or DBX-49-010 Service not found
BAS-49-011 or DBX-49-011 Connection lost
BAS-49-012 or DBX-49-012 Service not available
BAS-49-013 or DBX-49-013 Manual upload MRD failed Base with scanner, TEC 4.4.5 Manual Upload of Mail Recorder Data to PC : communication failed.
BAS-49-015 or DBX-49-015 Manual upload MRD failed Base with scanner, TEC 4.4.5 Manual Upload of Mail Recorder Data to PC : communication failed.
BAS-49-016 or DBX-49-016 No ADA with differential weighing Occurs when user in different weighing mode and select Automatic Departmental Accounting from Acount Selection
BAS-49-017 or DBX-49-017 Package installation failed The Package installation in CF failed
BAS-49-018 or DBX-49-018 Technical Issue
BAS-49-019 or DBX-49-019 Technical Issue
BAS-49-020 or DBX-49-020 Technical Issue
BAS-49-021 or DBX-49-021 Error base aggregator service name empty Aggregator service name should not be empty
BAS-49-022 or DBX-49-022 Technical Issue
BAS-49-023 or DBX-49-023 Database update failed The scanner database update failed
BAS-49-024 or DBX-49-024 Browse services The service cannot be browsed
BAS-49-025 or DBX-49-025 MR service not found During scanner database update the MR service is not found
BAS-49-026 or DBX-49-026 Upload MR connection lost During the scanner database upload the MR connection is lost
BAS-49-027 or DBX-49-027 Zip code Upload ZIP/OK database
BAS-49-028 or DBX-49-028 Alias database Error during alias database installation
BAS-49-029 or DBX-49-029 No file found on server During a database update we found no file on server
BAS-49-030 or DBX-49-030 Too many files on server During the database update there is too many files on server
BAS-49-031 or DBX-49-031 Download failed The download doesn't work during tha database update
BAS-49-032 or DBX-49-032 Database install failed During the database update, the installation failed for this file
BAS-51-004 or DBX-51-004 Update pairing PINcode failed
BAS-51-011 or DBX-51-011 Friendly name is invalid
BAS-51-012 or DBX-51-012 Pairing blocked Pairing mode is blocked. Three wrong Pairing PIN codes have been entered.
BAS-51-013 or DBX-51-013 Max pairable apps reached Maximum number of pairable applications reached.
BAS-51-014 or DBX-51-014 Account mode incompatible Current account mode is not compatible with MSControl. Please contact your supervisor.
BAS-51-015 or DBX-51-015 Update wrong format pairing PINcode Current account mode is not compatible with MSControl. Please contact your supervisor.
BAS-51-016 or DBX-51-016 Update wrong pairing PINcode Current account mode is not compatible with MSControl. Please contact your supervisor.
BAS-51-019 or DBX-51-019 Pairing wrong proximity PIN code
BAS-51-020 or DBX-51-020 Wrong pairing PIN code
DYN-00-000 Commandes ADC issue Commandes ADC issue
DYN-01-000 Def zero weigh init invalid zero weight at the ODS start-up (outside +/- Xg from the calibration value)
DYN-01-001 Mail is present on sensor and Sensor is defective Mail is present on sensor and Sensor is defective
DYN-01-002 Base software not compatible Base software is not known as a certified software for the use of ODSC device
DYN-01-007 Envelope in paper path, DS area
DYN-01-008 Dynamic scale detects a weight Remove envelope, check environment
DYN-02-000 Mail is present on sensor and Sensor is defective Mail is present on sensor and Sensor is defective
DYN-02-001 The dynamic scale was reading a false weight when a batch was started The dynamic scale was reading a false weight when a batch was started
DYN-02-002 Weighing is currently impossible The dynamic scale is in hardware calibration mode
DYN-02-003 Communication with inclinometer is impossible Communication with inclinometer is impossible. The curent weighing mode is no more allowed.
DYN-02-004 Off limit incline Dynamic scale incline is out of running specifications. Weighing mode is no more allowed.
DYN-02-007 Weight on Dynamic scale too light Remove envelope and use a label.
DYN-03-000 The document is not detected by the entry sensor of the dynamic scale The Feeder informs the Dynamic Scale that a mail piece is arriving but the document is not detected by the entry sensor of the dynamic scale
DYN-03-001 Mail piece is present on sensor and Sensor is defective Mail piece is present on sensor and Sensor is defective
DYN-03-002 One mail arrived while weighing the previous mail One mail arrived while weighing the previous mail

CUSTOMER

Cause:

This means that the sensors on the scale did not detect a mail piece to weigh. When this message occurs, a stamp is not printed on the last mail piece.

Action:

Check the thickness selection on the feeder.

  • Touch "OK" to clear the message.

If the problem persists, contact your local service provider for assistance.

DYN-03-003 The dimension differs from the measurement given by the OMMF The dimension differs from the measurement given by the OMMF

CUSTOMER

Cause:

This means that the sensors on the scale cannot detect the measurement dimensions properly.

Action:

Remove the mail piece from the dynamic scale.

  • Touch "OK" to clear the message.

If the problem persists, contact your local service provider for assistance.

DYN-03-004 Def dimension doc The document is out of specification
DYN-04-000 Jam entry sensor Jam entry sensor
DYN-04-001 Envelope too thick on the dynamic scale Envelope too thick on the dynamic scale, remove it and use a label.
DYN-04-002 Dynamic scale has a problem Dynamic scale has a problem, remove envelope and use a label.
DYN-05-000 Dynamic scale has a problem Dynamic scale has a problem, remove envelope and use a label.
DYN-06-000 Mail piece is present on the exit sensor or Sensor is defective Mail piece is present on the exit sensor or Sensor is defective
DYN-06-001 Jam entry sensor Jam entry sensor
DYN-07-000 One mail is weighed whereas the previous mail is still located into the Scale One mail is weighed whereas the previous mail is still located into the Scale
DYN-07-001 The document is too heavy The document is too heavy
DYN-07-002 Document too light The document weight is under the minimum value
DYN-08-000 Missing calibration Dynamic scale is not yet calibrate.
DYN-08-001 A mass over mass of reference (500 g) is on the Scale during the calibration A mass over mass of reference (500 g) is on the Scale during the calibration
DYN-08-002 A mass is present on the Scale during the zero calibration A mass is present on the Scale during the zero calibration
DYN-08-003 Calibration currently forbiden In order to be allowed, calibration process need to have internal switch set to calibration
DYN-09-000 The component which manages the communication between the modules is defective (I2C) The component which manages the communication between the modules is defective (I2C)
DYN-11-000 Envelope too long, over 330mm/13" Envelope too long, over 330mm/13", try in portrait mode or use a label.
DYN-11-001 Envelope too short, below 120mm/5" Envelope too short, below 120mm/5", try in portrait mode or use a label.
MMF-00-000 The cover of the Feeder is open or the cover open switch is defective The cover of the Feeder is open or the cover open switch is defective
MMF-00-001 Clear the mail piece Clear the mail piece
MMF-00-002 Jam on extraction sensor Jam on extraction sensor
MMF-00-003 Jam on exit sensor Stoppage of envelopes between extraction and exit sensor.
MMF-00-004 Mail piece is present in the Feeder at start-up Mail piece is present in the Feeder at start-up
MMF-00-005 The component which manages the communication between the modules is defective (I2C) The component which manages the communication between the modules is defective (I2C)
MMF-00-006 The component which manages the communication between the modules is defective (CPLD) The component which manages the communication between the modules is defective (CPLD)
MMF-00-007 Customer filter is missing Customer filter is missing
MMF-00-008 Overload motor due to mechanical constraint: mail piece is too heavy Or mechanical part is blocked
MMF-00-009 Mail piece is over 400 mm and over the MMF over size sensor Mail piece is over 400 mm and over the MMF over size sensor
MMF-00-010 Mail piece is over 350 mm but under the MMF over size sensor Mail piece is over 350 mm but under the MMF over size sensor
MMF-01-001 This error is displayed after 300 envelopes and after the detection of low water level during a batch This error is displayed after 300 envelopes and after the detection of low water level during a batch
MMF-01-003 Mail piece is blocked on preselection sensor Mail piece is blocked on preselection sensor
MMF-01-004 Mail piece is blocked on selection sensor Mail piece is blocked on selection sensor
MMF-01-005 Mail piece is blocked on extraction sensor Mail piece is blocked on extraction sensor
MMF-01-006 This error is displayed after the machine start-up and when a low water level is detect This error is displayed after the machine start-up and when a low water level is detect
MMF-01-007 Zero not ready between 2 envelopes Zero not ready between 2 envelopes
MSC-00-001 Unable to open session on device
MSC-00-002 Mailing system request error The mailing system didn't accept the request
MSC-00-003 Mailing system proximity code error The proximity code is not correct
MSC-00-004 Mailing system pairing code error The pairing code is not correct
MSC-00-005 Status: Busy Your device is busy
MSC-00-006 Status: Sleep Your mailing system is in sleep mode.
MSC-00-007 Status: Error Your device is in error.
MSC-00-008 Status: Pairing You should launch the pairing process on your mailing system.
OLS-01-000 Password sent to OLS is not valid Password sent to OLS is not valid
OLS-01-001 System Id sent to OLS by device is unknown System Id sent to OLS by device is unknown
OLS-01-002 Serial number sent by the device to OLS is not valid Serial number sent by the device to OLS is not valid
OLS-01-004 Status doesn't sent Status doesn't sent
OLS-01-005 There are differences between model in OLS and information sent by device There are differences between model in OLS and information sent by device. OLS data will be updated with device one.
OLS-01-006 Base part number unknown in OLS database Base part number unknown in OLS database
OLS-01-007 The PSD part number unknown in OLS data base The PSD part number unknown in OLS data base
OLS-01-008 Technical Error
OLS-01-009 Technical Error
OLS-01-010 Can't Reach Server
OOA-00-001 Dynamic weighing mode must be activated to use diverter feature Dynamic weighing mode must be activated to use diverter feature
OOA-00-002 On quiet mode Quiet mode must be activated to use diverter feature
OOA-00-003 On quiet and weighing modes Quiet mode and dynamic weighing must be activated in order to use sorting feature.
OOA-00-004 Sorter jam detected Unexpected event detected
OOA-00-005 PC not present
OOA-00-006 No sorting parameter Unexpected event detected
OOA-00-007 Sorter all diverter deactivated Unexpected event detected
OOA-00-008 One diverter is full One of the diverter is full.
OOA-00-009 Letter not diverted Letter not diverted. Issue on diverter opening.
OOA-00-010 Deactivate dynamic weighing homogeneous feature or sorting feature Deactivate dynamic weighing homogeneous feature or sorting feature
OOA-00-011 There are not enough sorting devices There are not enough sorting devices detected
PAR-00-018 or DRA-00-018 Insufficient credit of account
PAR-00-021 or DRA-00-021 Indicates to customer the limits amount has been exceeded and is more specific than general error Amount Too High
PAR-00-022 or DRA-00-022 The meter has been disabled in TMS/EPOC postal server The meter has been disabled in TMS/EPOC postal server
PAR-00-023 or DRA-00-023 Indicates meter not checked into the postal server. Indicates meter not checked into the postal server. It can happen when moving accounts etc.
PAR-00-024 or DRA-00-024 Postage Finance System error Postage Finance System error
PAR-00-025 or DRA-00-025 ACH system is not available ACH system is not available
PAR-00-026 or DRA-00-026 Account shutoff Account shutoff
PAR-00-027 or DRA-00-027 Account shutoff Account shutoff
PAR-00-028 or DRA-00-028 Invalid model for serial range Invalid model for serial range
PAR-00-029 or DRA-00-029 Installation not completed Installation not completed
PAR-00-030 or DRA-00-030 Invalid Order Validation Invalid Order Validation
PAR-00-031 or DRA-00-031 Account#/Serial# currently unavailable Account#/Serial# currently unavailable
PAR-00-032 or DRA-00-032 The PSD not attached to account The PSD not attached to account
PAR-00-042 or DRA-00-042 Dpag Transaction Processing In Progress Dpag Transaction Processing In Progress
PAR-00-043 or DRA-00-043 Dpag Transactions In Error Dpag Transactions In Error
PAR-02-000 or DRA-02-000 Unexpected event detected Unexpected event detected
PAR-02-001 or DRA-02-001 Unexpected event detected Unexpected event detected
PAR-02-002 or DRA-02-002 Unexpected event detected Unexpected event detected
PAR-02-003 or DRA-02-003 Unexpected event detected Unexpected event detected
PAR-02-012 or DRA-02-012 Time adjustment between server and PSD is more than 32767 seconds Time adjustment between server and PSD is more than 32767 seconds
PAR-03-000 or DRA-03-000 Failure to add funds Failure to add funds
PAR-03-001 or DRA-03-001 Postal server is not available Postal server is not available
PAR-04-000 or DRA-04-000 Die number sent by device is not declared in server Die number sent by device is not declared in server
PAR-04-001 or DRA-04-001 Carrier Id sent by device is not supported Carrier Id sent by device is not supported
PAR-04-002 or DRA-04-002 Part number sent by device is not supported Part number sent by device is not supported
PAR-04-003 or DRA-04-003 Serial number sent by device is not supported Serial number sent by device is not supported
PAR-04-004 or DRA-04-004 Meter inspection required. Means that the PSD registers do not match the values tracked in the postal core. Indicates a bug or a fraud
PAR-04-005 or DRA-04-005 Requested amount is too low Requested amount is too low
PAR-04-006 or DRA-04-006 Requested amount is too high Requested amount is too high
PAR-04-007 or DRA-04-007 Customer's Account is on hold. Account status is not ‘Active’. Meter status in Credifon is not ‘Installed’. Customer's Account is on hold. Account status is not ‘Active’. Meter status in Credifon is not ‘Installed’.
PAR-04-008 or DRA-04-008 Funds available register limit exceeded Funds available register limit exceeded
PAR-04-009 or DRA-04-009 The PSD state is invalid The PSD state is invalid
PAR-04-015 or DRA-04-015 The PSD is withdrawn The PSD is withdrawn
PAR-04-017 or DRA-04-017 Registration update required Registration update required
PAR-04-018 or DRA-04-018 Not enough funds in account Not enough funds in account
PAR-04-019 or DRA-04-019 Invalid OMRS settings

- Contact back office

- Fix OMRS settings

PAR-04-020 or DRA-04-020 This indicates an account mismatch between the meter and the postal server. It can be used for wrong PIN code registration but means something else.
PAR-04-021 or DRA-04-021 Indicates to customer the limits amount has been exceeded and is more specific than general error Amount Too High
PAR-04-022 or DRA-04-022 The PSD is disabled or locked. Indicates that the PSD (meter) has been disabled due to non-payment.
PAR-04-023 or DRA-04-023 Indicates meter not checked into the postal server. Indicates meter not checked into the postal server. It can happen when moving accounts etc.
PAR-04-024 or DRA-04-024 Postage Finance System error Postage Finance System error
PAR-04-025 or DRA-04-025 ACH system is not available ACH system is not available
PAR-04-026 or DRA-04-026 Account shutoff Account shutoff
PAR-04-027 or DRA-04-027 Account shutoff Account shutoff
PAR-04-028 or DRA-04-028 Invalid model for serial range Invalid model for serial range
PAR-04-029 or DRA-04-029 Installation not completed Installation not completed
PAR-04-030 or DRA-04-030 Invalid Order Validation Invalid Order Validation
PAR-04-031 or DRA-04-031 Account#/Serial# currently unavailable Account#/Serial# currently unavailable
PAR-04-032 or DRA-04-032 The PSD not attached to account The PSD not attached to account
PAR-04-033 or DRA-04-033 Many Meter Per Account
PAR-04-034 or DRA-04-034 Many Meter Per Account
PAR-04-035 or DRA-04-035 No Meter Linked to Replacement Meter
PAR-04-036 ou DRA-04-036 withdrawal issue
PAR-04-037 or DRA-04-037 No Base Linked to Meter
PAR-04-038 or DRA-04-038 Many Replacement Meter Linked to Meter
PAR-04-039 or DRA-04-039 Unknown PPC
PAR-04-040 or DRA-04-040 Technical Error
PAR-04-041 or DRA-04-041 PSD Already Registered
PAR-04-042 or DRA-04-042 DPAG Transaction Processing in Progress
PAR-04-043 or DRA-04-043 DPAG Transaction in Error
PAR-04-044 or DRA-04-044 Payment Method Being Changed
PAR-04-045 or DRA-04-045 Standard Registration Not Complete
PAR-04-046 or DRA-04-046 During postal server connection, rate embeded in the system is not the correct one (Frankit issue Germany) preventing to end connection properly
PAR-04-047 or DRA-04-047 Many Meters Linked to Replacement Meter
PAR-04-048 or DRA-04-048 Invalid Requested Amount The resetting requested amount value is not valid
PAR-04-049 or DRA-04-049 No Funds Available No funds available from the Postal core
PAR-04-050 or DRA-04-050 Invalid Agreement
PSD-01-018 or DPA-01-018 Maximum number of imprints for PSD is reached Maximum number of imprints for PSD is reached
PSD-01-026 or DPA-01-026 Postage value is too high or too low Postage value is too high or too low
PSD-01-027 or DPA-01-027 Funds available too low to perform current postage value Funds available too low to perform current postage value
PSD-01-029 or DPA-01-029 Technical error Technical error
PSD-01-032 or DPA-01-032 Max resettable counter is reached Max resettable counter is reached
PSD-02-000 or DPA-02-000 Meter time adjustment is not allowed Meter time adjustment is not allowed
PSD-02-005 or DPA-02-005 The date used is earlier than the current date in the Meter The date used is earlier than the current date in the Meter
PSD-02-006 or DPA-02-006 The cryptographic key has reached the expiried date The cryptographic key has reached the expiried date
PSD-02-007 or DPA-02-007 Printed date has exceeded the maximum number of days advance allowed by the Meter Printed date has exceeded the maximum number of days advance allowed by the Meter
Refer to the Postal Organization to know the maximum of days of postdating allowed.
PSD-02-009 or DPA-02-009 Adjust time authorized only in installed state Adjust time authorized only in installed state
PSD-03-001 or DPA-03-001 At midnight, the machine has detected a date change, and has stopped automatically (to perform some records) At midnight, the machine has detected a date change, and has stopped automatically (to perform some records)
PSD-03-003 or DPA-03-003 A printing request cannot be accepted in the current PSD, state PSD might be faulted A printing request cannot be accepted in the current PSD, state PSD might be faulted
PSD-03-023 or DPA-03-023 The PSD status is locked Your meter has to communicate regularly with the Postal Service. Some machines have to connect between 1 day and 90 days depending on the machine type and your local postal service regulations. Failure to connect may result in the postage meter (PSD) being locked
PSD-03-024 or DPA-03-024 The flash registers is full, the printing is forbidden a little while until the flash registers has been cleared
PSD-03-026 or DPA-03-026 Technical Error
PSD-04-006 or DPA-04-006 Battery Status Conflict
PSD-08-000 or DPA-08-000 Unexpected event detected
PSD-08-003 or DPA-08-003 Statistics events are full but cannot be erased or data will be lost (FR) Statistics events are full but cannot be erased or data will be lost (FR)
PSD-08-004 or DPA-08-004 Unexpected event detected
PSD-08-005 or DPA-08-005 Events need to be uploaded
PSD-21-000 or DPA-21-000 The security flex is open The security flex is open
PSD-21-001 or DPA-21-001 Defective PSD (meter). Defective PSD (meter).
PSD-21-004 or DPA-21-004 The PSD initialization has ended with error The PSD initialization has ended with error
PSD-34-003 or DPA-34-003 The meter is faulted The meter is faulted
PSD-35-000 or DPA-35-000 Transaction Forbiden due to PSD state Withdraw process or Update registration process can't be started after a Resetting or Audit process failed.
PSD-35-002 or DPA-35-002 Fund Amount Transaction Issue Fund Amount Transaction Issue
PSD-36-000 or DPA-36-000 The device can't connect the server The system is unable to establish a secure connection with the postal server.
PSD-36-001 or DPA-36-001 Device unable to connect to spine Device unable to connect to spine
PSD-37-001 or DPA-37-001 Connection with server have been set but connection with server have been lost Connection with server have been set but connection with server have been lost
PSD-37-002 or DPA-37-002 Connection with server have been set but server took too many time to answer Connection with server have been set but server took too many time to answer
PSD-37-004 or DPA-37-004 Connection with server have been set but system unable to send messages to server Connection with server have been set but system unable to send messages to server
PSD-38-003 or DPA-38-003 Connection server failed. Connection server failed. It's a generic message see if there's a second message more accurate on the root cause.
PSD-54-002 or DPA-54-002 Technical Error
PSD-54-003 or DPA-54-003 Technical Error
PSD-69-000 or DPA-69-000 The download is impossible The download is impossible, maybe the file on the USB memory is corrupted or the key have been disconnected during transfer
PSD-71-001 or DPA-71-001 PSD (meter) Critical error during customization PSD (meter) Critical error during customization
PSD-80-001 or DPA-80-001 Technical Error
PSD-80-002 or DPA-80-002 Technical Error
SCA-00-001 The calibration parameters are lost by the system The calibration parameters are lost by the system
SCA-00-002 For each envelope, the feeder send an ID to the Scanner. If this ID is not recognized when the envelope arrived in the Scanner, this error is prompt
SCA-00-003 Pictures Memory of the Scanner is full Pictures Memory of the Scanner is full
SCA-00-004 The compact flash is not working The compact flash is not working
SCA-00-005 Sys. version not available
SCA-00-006 Unknown appication mode
SCA-00-007 Mail recorder database corrupted Mail Recorder database can't be loaded
SCA-00-008 No mail print info received Print info were expected from base for the configured application, but none was sent
SCA-00-009 No incoming image System is sending letter id info to scanner but there is no image to be associated with
SCA-00-010 System sends a mail print info but it was not expected by the scanner System sends a mail print info but it was not expected by the scanner maybe because the scanner application is not correctly configured in scanner or base
SCA-00-011 Mail print info missing Scanner receives print info but it detected one missing
SCA-00-012 Mail print info received is associated to an unknown letter id System sends a print info to the scanner but the letter id associated to the print info is unknown from the scanner
SCA-00-013 X86 not available The system requested an operation that must be done by the scanning processing unit but the communication with the unit has not been initialized or has been lost.
SCA-00-014 X86 not available The image compression device is in a bad state (Re-initialising with a new configuration or broken)
SCA-00-015 Database missing The user activated a scanner application that requires postal database that is not present in the scanner.
SCA-00-016 Multiple images Multiple images were captured in the SCAN but the MMF sent only one letter ID
SCA-01-001 The length of the envelope measured in the Scanner is longer than the length sent by the feeder The length of the envelope measured in the Scanner is longer than the length sent by the feeder
SCA-01-002 The cover of the Scanner is open or the cover open switch is defective The cover of the Scanner is open or the cover open switch is defective
SCA-01-003 Communication issue between the modules Communication issue between the modules: 1.Bus can or power cables disconnected. 2. One PCB board is defective
SCA-01-004 CAN not available Module not in the OPERATIONAL state
SCA-02-001 One or more envelopes are blocked into the Scanner One or more envelopes are blocked into the Scanner
SCA-02-002 Mail pieces are located into the Scanner at start-up Mail pieces are located into the Scanner at start-up
SCA-02-003 The component which manages the communication between the modules is defective (I2C) The component which manages the communication between the modules is defective (I2C)
SCA-02-004 The component which manages the communication between the modules is defective (FPJA) The component which manages the communication between the modules is defective (FPJA)
SCA-02-005 The component which manages the communication between the modules is defective (JPEG) The component which manages the communication between the modules is defective (JPEG)
SCA-02-007 Compression device lost The image compression device overruns during a batch. It will re-initialize itself automatically.
SCA-02-008 Technical issue The image compression device overruns during a batch. It will re-initialize itself automatically.
SCA-02-009 JPEG loading issue Bad loading JPEG file
SCA-02-010 Protocol error The protocol code is different between x86 and Fujitsu
SLC-203 "SLC203 Installation Alert!. base model not authorized or expected for this meter. Confirm base model ".The SLC203 Online Services error message is a default setting that occurs after declaration is completed. Once it is cleared, the setting is changed and there should not be any further problems. There is no problem with the base, meter or Online Services.

CUSTOMER

  • This SLC203 error message can be ignored - there is no problem with the base, meter or Online Services.
  • To clear the SLC203 Online Services error message follow these steps:
    • Clear the message in Supervisor Menu
    • If the message is repeatedly displayed every time the base is turned on or waked up from standby clear the message via the Supervisor Menu
SPI-00-004 The device serial in the certificate corresponds to an entry on a DNRL The device serial in the certificate corresponds to an entry on a DNRL(Distinquished Name Revocation List)
SPI-00-005 Service requested is currently unavailable. Service requested is currently unavailable.
SPI-00-006 Bad server address Bad server address
SPI-00-007 An error occurred while authenticating the device certificate An error occurred while authenticating the device certificate
SPI-00-008 A server error occurred while connecting to specified URI A server error occurred while connecting to specified URI
SPI-01-004 Technical Issue
SPI-01-005 Service requested is currently unavailable. Service requested is currently unavailable.
SPI-01-006 Bad server address Bad server address
SPI-01-007 An error occurred while authenticating the device certificate An error occurred while authenticating the device certificate
SPI-00-008 A server error occurred while connecting to specified URI A server error occurred while connecting to specified URI
SPW-01-000 The "dynamic scale entry" sensor is masked at power on The "dynamic scale entry" sensor is masked at power on
SPW-01-001 The "dynamic scale oversize" sensor is masked at the power on The "dynamic scale oversize" sensor is masked at the power on
SPW-01-007 The "dynamic scale oversize"sensor is masked during weighing phase The "dynamic scale oversize"sensor is masked during weighing phase
SPW-01-008 The "Zero weight"of the dynamic scale is out of valid measure (+/-0.2g) The "Zero weight"of the dynamic scale is out of valid measure (+/-0.2g)
SPW-01-009 The "dynamic scale entry" sensor is activated when the batch starts The "dynamic scale entry" sensor is activated when the batch starts
SPW-01-010 The dynamic scale "oversize" sensor is activated when the batch starts The dynamic scale "oversize" sensor is activated when the batch starts
SPW-02-000 The Dynamic scale detects a weight of more than +/- 400gr during the initialisation The Dynamic scale detects a weight of more than +/- 400gr during the initialisation
SPW-02-001 The base board, load cell or cabling in between them is most probably damaged The base board, load cell or cabling in between them is most probably damaged
SPW-02-002 The Dynamic scale analog / digital converter detects an error during the initialisation The Dynamic scale analog / digital converter detects an error during the initialisation
SPW-02-003 In service mode: during calibration the Dynamic scale detects a wrong weight In service mode: during calibration the Dynamic scale detects a wrong weight
SPW-02-005 Service mode, during calibration, the Dynamic scale detects some weight (calibration failed) Service mode, during calibration, the Dynamic scale detects some weight (calibration failed)
SPW-02-006 The weight on the Dynamic scale is too heavy: over 1000gr or 2lbs The weight on the Dynamic scale is too heavy: over 1000gr or 2lbs
SPW-02-007 The weight on the Dynamic scale is too light: less than 3gr or 0,1oz The weight on the Dynamic scale is too light: less than 3gr or 0,1oz
SPW-04-000 The dynamic scale "thickness" sensor detects a negative value The dynamic scale "thickness" sensor detects a negative value
SPW-04-001 The dynamic scale "thickness" sensor value is above the maximum The dynamic scale "thickness" sensor value is above the maximum: over 16mm
SPW-04-002 The dynamic scale "thickness" sensor value is not at "0" when a batch starts The dynamic scale "thickness" sensor value is not at "0" when a batch starts
Envelopes may be measured with an undue lower value.
SPW-05-000 No status change of the dynamic scale motor encoder (internal sensor) No status change of the dynamic scale motor encoder (internal sensor)
SPW-07-000 The dynamic scale software is most probably corrupted (detected at start up) The dynamic scale software is most probably corrupted (detected at start up)
SPW-11-000 The Envelope length is out of specification (over 330mm/ 13") to be mailed with the dynamic scale The Envelope length is out of specification (over 330mm/ 13") to be mailed with the dynamic scale
SPW-11-001 The Envelope length is out of specification (dynamic scale), less than 120mm / 5" The Envelope length is out of specification (dynamic scale), less than 120mm / 5"
SPW-11-002 There is an envelope jammed in the dynamic scale area: entry sensor There is an envelope jammed in the dynamic scale area: entry sensor
Date created:
09/04/2017 16:19:05
Last updated:
09/04/2017 16:19:14
Product(range):
IS-440, IS-430, IN-360, IN-600, IN-750, IN-700, IN-710, IN-760, IN-610, IS-350, IX-5 SERIES, IX-7 SERIES, IX-3 SERIES, IS-280, IS-460, IS-330, IS-240
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