• Remote Assistant allows the machine’s PC to be remotely accessed by an engineer using TeamViewer. This can help with diagnosing problems.

    To use Remote Assistant, contact your local product support specialist and then start Remote Assistant from the Help dropdown.

  • This will start TeamViewer and display an ID and Password.

  • Communicate the ID and Password to the support engineer, and the link will then be formed between you. The support engineer will gain full control of the machine’s PC to allow fault diagnosis.

    To end the Team Viewer session, simply close the App.

Date created:
03/05/2018 07:57:39
Last updated:
03/07/2018 07:43:40
Product(range):
DS-1200 G4i
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