Print Quality

Solutions for print quality issues which may affect your printer:

Dark Print

Problem:
Print is too dark.
 
Solution:
In Printer Settings, reduce the darkness level.

Grey Background

Problem:
The page backgound appears grey.
 
Cause:
Static electricity can cause toner to stick to the paper.

Light Print

Problem:
Printing is light or faded.

Cause:
The toner cartridge is not locked in place.

Solution:
Lock the toner cartridge in place. To do this, follow the instructions below: 

Step 1
Open the top cover to access the toner area.

Step 2
Move the toner locking levers to the "locked" position as show in the image below.

Step 3
Close the top cover. 

Skewed Print

Problem:
Print is Skewed.
 
Cause:
Paper guides may be loose or out of adjustment.

Solution:
Make sure that top, bottom and sides paper guides are all tighly secured.

White Streaks In Print

Problem:
Printing is too dark.
 
Cause 1:
Toner is low.
Solution 1:
Replace toner cartridge. 

Cause 2:
LED array is dirty.
Solution 2:
Clean the LED array.

Cause 3:
Drum is worn out.
Solution 3:
Replace the drum.

Date created:
05/22/2013 04:45:20
Last updated:
09/05/2016 06:29:10
Product(range):
HD-C11n, HD-C17n, HD-M11dn, HD-MF14dn
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