Print Quality

Solutions for print quality issues which may affect your printer:
  • Dark Print

    Problem:
    Print is too dark.
     
    Solution:
    In Printer Settings, reduce the darkness level.

  • Grey Background

    Problem:
    The page backgound appears grey.
     
    Cause:
    Static electricity can cause toner to stick to the paper.

  • Light Print

    Problem:
    Printing is light or faded.

    Cause:
    The toner cartridge is not locked in place.

    Solution:
    Lock the toner cartridge in place. To do this, follow the instructions below: 

    Step 1
    Open the top cover to access the toner area.

    Step 2
    Move the toner locking levers to the "locked" position as show in the image below.

    Step 3
    Close the top cover. 

  • Skewed Print

    Problem:
    Print is Skewed.
     
    Cause:
    Paper guides may be loose or out of adjustment.

    Solution:
    Make sure that top, bottom and sides paper guides are all tighly secured.

  • White Streaks In Print

    Problem:
    Printing is too dark.
     
    Cause 1:
    Toner is low.
    Solution 1:
    Replace toner cartridge. 

    Cause 2:
    LED array is dirty.
    Solution 2:
    Clean the LED array.

    Cause 3:
    Drum is worn out.
    Solution 3:
    Replace the drum.

Date created:
05/22/2013 04:45:20
Last updated:
09/05/2016 06:29:10
Product(range):
HD-C11n, HD-C17n, HD-M11dn, HD-MF14dn
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