Start print failed

Machine info
Event id: BAS-23-023 or DBX-23-023
Long description: Start print failed
Recovery: na


  • For Hasler Customers:
    Models:
    IM280, IM330, IM350, IM420, IM440, IM460, IM480, IM5000, IM6000

    Message:
    BAS-23-023 or DBX-23-023 "Start Print Failed"

    Cause:
    A display of BAS-23-023 or DBX-23-023 indicates that there is a problem with one of the machine's sensors.

    Action:
    If this error persists, contact your local Hasler dealer.
    To locate the authorized Hasler dealer in your area, click on the link below.
    Hasler Dealer Search

  • For Neopost Customers:
    Models:
    IS-280, IS-330, IS-350, IS-420, IS-440, IS-460, IS-480, IS-5000, IS-6000

    Message:
    BAS-23-023 or DBX-23-023 "Start Print Failed”

    Cause:
    A display of BAS-23-023 or DBX-23-023 indicates that there is a problem with one of the machine's sensors.

    Action:
    If this error persists, contact your local Neopost dealer.
    To locate the authorized Neopost dealer in your area, click on the link below.
    Neopost Dealer Search

  • Date created:
    08/27/2012 06:46:55
    Last updated:
    07/12/2017 15:48:30
    Product(range):
    IS-330, IS-350, IS-420, IS-430, IS-440, IS-460, IS-480, IS-490, IS-5000, IS-6000, IS-6500, IN-600, IN-750, IN-700, IN-710, IN-760, IN-610, IN-360
    Print