What's New

1. The What's New page lists new topics that have been added to the Knowledgebase. It will be updated daily with any new information that has been added. Information will stay on the page for several months.

2. New Design
   Knowledgebase / Knowledge Library Template A completely redesigned Knowledgebase template, updated with a much cleaner, streamlined appearance has been introduced. The template closely reflects the corporate Neopost and Hasler look. Customers do not need to login to the Knowledgebase or Knowledge Library. • To view Neopost's Knowledgebase, go to http://kb.neopostinc.com. • To view Hasler's Knowledge Library, go to http://kb.haslerinc.com.
   New Topics
   February 2012 eShipping Solutions: HelpDesk • Added February 17, 2012 IM, IS, Remote Label Dispenser (RLD) - Labels Sticking To Roller       • Added February 14, 2012 • Models Affected: IM490, IM5000, IM6000, IS-490, IS-5000, IS-6000 IM5000, IM6000, IS-5000, IS-6000: Error "DYN-02-001 Invalid Zero From Dynamic Scale At Batch Start Up" • Added February 13, 2012 • Actions to take if you receive this error message on your mailing system. SM-22 HelpDesk • Updated February 8, 2012 SM-26 HelpDesk • Updated February 8, 2012 IJ-65, IJ-75, IJ-85, WJ135, WJ180, WJ215: Update Registration • Added February 8, 2012 January 2012 SM-22, SM-26: Changing The Postage Values For V1 And V2 • Added January 30, 2012 IM-IS: BAS-21-046 Or DBX-21-046 Preset Report Needs To Be Reset • Added January 23, 2012 • Link located on the appropriate IM-IS Rate Change HelpDesk FAQs and IM-IS Display Messages. IM-IS: "New Rate Table Active" • Added January 23, 2012 • Link located on the appropriate IM-IS Rate Change HelpDesk FAQs and IM-IS Display Messages. IM-IS: "No Printing" Or PSD Error "No Printing" Display Message • Added January 23, 2012 • Link located on the appropriate IM-IS Rate Change HelpDesk FAQs and IM-IS Display Messages. iMCM G2: January 2012 USPS Upgrade Installation Guide • Added January 21, 2012 • Link located on the iMCM G2 HelpDesk and iMCM G2 Rate Change HelpDesk. DS-100, PS100: Error 1551  • Added January 20, 2012 • Actions to take when you receive this error on your DS-100 or PS100 folder/inserter.   DS-200, PS200: Error 456 - Sealing Solution Is Low      • Added January 19, 2012 • Actions to take when you receive this error on your DS-200 or PS200 folder/inserter. IM460, IS-460: HelpDesk   • Updated January 18, 2012 • A section has been added containing instructions for changing the ZIP code in your mailing system. Tabbers: USPS Requirements For Folded Self-Mailers  • Added January 14, 2012 • Link to the USPS Discount Mail Manual. See section 3.14 for Folded Self-Mailers requirements. IM5000, IM6000, IS-5000, IS-6000: Extraction Fault Errors       • Added January 11, 2012 • Actions to take when you receive "Extraction Fault" errors while running mail. IM, IS: Product Safety Data Sheets   • Added January 11, 2012 • Models: IM350, IM420, IM440, IM460, IM480, IM5000, IM6000, IS-350, IS-420, IS-440, IS-460, IS-480, IS-5000, IS-6000 IM5000, IM6000, IS-5000, IS-6000: Double Feeding Issues   • Added January 10, 2012 • Instructions for avoiding double feeding issue. DS-200, PS200: Operating Guide • Updated January 09, 2012 • The Operating Guide for the DS-200 and PS200 folder inserters has been updated. AS-950C, HJ950C: Replacing The Printhead Cartridge • Updated January 06, 2012 • The procedure for replacing the Printhead Cartridge on the AS-950C and HJ950C has changed. Windows Compatibility Page      • Updated January 04, 2012   • Models Affected: AS-510C and HJ510C Address Printers AS-510C, HJ510C: 64 Bit Driver Beta    • Added January 4, 2012 • Driver files compatible with Windows XP, Vista and Windows 7 (32 and 64 bit), are now available on the AS-510C and HJ510C software download page.   IM5000, IM6000, IS-5000, IS-6000: ELD (External Label Dispenser)   • Added January 4, 2012 • Located on the "Operation" page of the HelpDesk. • Located on the "Troubleshooting" page of the HelpDesk • Includes information on: Battery Level, Battery Replacement, Controls and Indicators, Connections, Label Roll Replacement, Setting as the default label printer, Declaring/Setting the Status, and Testing. PF-65A: HelpDesk • Added January 04, 2012 iMCM G2: January 2012 UPS / FedEx Upgrade Install Guide • Added January 03, 2012 • Link located on the iMCM G2 HelpDesk and iMCM G2 Rate Change HelpDesk. Search Tips • Updated January 03, 2012 • Link located in Top Bar Menu - SEARCH TIPS  • The Search Tips page has been update to help users find the meanings of error codes and messages. Rate Change HelpDesk • Updated January 02, 2012 • Includes information for all products on the FedEx, UPS, and USPS rate changes. December 2011 DS-200, PS200: Adjusting The Insert Pawls     • Added December 28, 2011 IM280, IS-280: Soft Off Time Out  • Added December 22, 2011 • Explanation of Soft Off Time Out and instructions how to adjust the Soft Off Time Out setting.  Mailing Systems: Display Message - "Transaction Successful, Account Balance $x,xxx.xx" • Added December 21, 2011 IM420, IS-420: FAQ - Low Funds Warning • Updated December 9, 2011 • The FAQ page for the IM420 and IS-420 has been updated with a link to instructions for changing the Low Funds Warning. AS-950C, HJ950: Print Orientation   • Added December 05, 2011 • Instructions for selecting portrait of lanscape print orientation on the AS-950C and HJ950C address printers. Dryers: HelpDesk      • Updated December 05, 2011 • The Dryers Helpdesk has been updated to include support for the AS-DRYK2 and HJDRYK2 drying systems.  DS-140, PS140: Display Message - "Error 1104 Track Jam"  • Added December 05, 2011  IM330, IM350, IS-330, IS-350: Creating An Imprint Memory   • Added December 01, 2011 November 2011 Adding Postage Using iMeter PC Link Software   • Added November 30, 2011 • Models covered - IM280, IS-280 FriendShip Navigator: FedEx Ground Rate Is Not Displaying • Added November 22, 2011 • Linked on the FAQ HelpDesk page. PF-45A: HelpDesk • Added November 17, 2011 • HelpDesk page added for the PF-45A Folder which is a discontinued product.  IM420, IM440, IS-420, IS-440: Setting The GEO Code   • Added November 15, 2011 • How to set or change the GEO code in the mailing system. • Performed at initial install and when the mailing system is moved. IM, IS: MST2/STKR2 Conveyor Will Not Run • Added November 14, 2011 • Actions to take if your MST2/STKR2 Conveyor will not run. AS-950C, HJ950C: PC Requirements   • Updated November 14, 2011 • The PC Requirements have been updated to indicate that there are no Macintosh drivers for these printers. AS-950C, HJ950C: Scuff Marks On The Leading Edge Of Envelopes   • Added November 14, 2011 • Actions to take if scuff marks appear on the leading edge of the printed envelopes.  Search Tips • Updated November 14, 2011 • Link located in Top Bar Menu - SEARCH TIPS  • The Search Tips page has been update help users navigate the newly redesigned Knowledgebase.   IM, IS: Changing The Zip Code In Your Mailing System • Added November 10, 2011 • Models: IM330, IM350, IM420, IM440, IM460, IM480                IS-330, IS-350, IS-420, IS-440, IS-460, IS-480   DS-80, M7000: Fold Capacity • Added November 2, 2011 IM330, IM350, IS330, IS-350: Adding Certified Mail Rate • Added November 2, 2011 October 2011 DS-200, PS200: HelpDesk • Added October 27, 2011 • Models: DS-200, PS200 • HelpDesk with information available on the recently launched folder-inserter. IM-IS: DPA-35-002 Or PSD-35-002 - Fund Amount Transaction Issue • Added October 26, 2011 • Linked to the IM-IS Display Messages on the appropriate IM-IS HelpDesks.  IM-IS:  BAS-21-017 Or DBX-21-017 - Top Doc Sensor Out Of Order • Added October 25, 2011 • Linked to the IM-IS Display Messages on the appropriate IM-IS HelpDesks.  IM-IS: BAS-21-019 Or DBX-21-019 - Unable To Construct Stamp • Added October 25, 2011 • Linked to the IM-IS Display Messages on the appropriate IM-IS HelpDesks.  IM-IS: BAS-23-023 Or DBX-23-023 - Start Print Failed • Added October 25, 2011 • Linked to the IM-IS Display Messages on the appropriate IM-IS HelpDesks.    OMS-100, OMS100: HelpDesk • Added October 21, 2011 • HelpDesk with information on the OMS-100, OMS100 Output Management Software. MAS, Postal Accountant: Topic - Changing PC's • Added October 19, 2011  Windows Compatibility • Added October 19, 2011 • Chart displays Windows compatible Neopost & Hasler products. • Linked on appropriate HelpDesk pages. Neotrak, SmartTrack: Topic - Changing The Label Size • Added October 19, 2011 • How to change the Label Size in the driver properties of the Zebra LP 2844 Label Printer. AS-950C, HJ950C: FAQ Topic - Level Work Surface vs Level Printer • Added October 18, 2011   DS-86, M8600: Troubleshooting Topic - "Feeder Empty" Messages • Added October 17, 2011 DS-40, PS40: HelpDesk • Added October 13, 2011 • Models: DS-40, PS40 • HelpDesk with information available on the recently launched low volume inserter. Address Printers: Software • Added October 13, 2011 • Models: All Address Printers • Address Printer drivers are now available for download.