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What's New

The What's New page lists new topics that have been added to the Knowledgebase.

It will be updated daily with any new information that has been added. Information will stay on the page for several months.

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New Design
Knowledgebase / Knowledge Library Template A completely redesigned Knowledgebase template, updated with a much cleaner, streamlined appearance has been introduced. The template closely reflects the corporate Neopost and Hasler look. Customers do not need to login to the Knowledgebase or Knowledge Library. • To view Neopost's Knowledgebase, go to http://kb.neopostinc.com. • To view Hasler's Knowledge Library, go to http://kb.haslerinc.com.

New Topics
May 2012 DS-35, M1500: INS-SO1-304 "Technical Failure, Call Service" • Updated May 15, 2012 • This link has been added to the DS-35, M1500: Display Messages. IM-IS: BAS-32-003 Or DBX-32-003 Display Message • Added May 15, 2012 • This link has been added to the IM-IS: Display Messages. IM5000, IM6000, IS-5000, IS-6000: MMF-01-007 "Zero Not Ready Between 2 Envelopes" • Added May 15, 2012 • This link has been added to the IM-IS: Display Messages. IM5000, IM6000, IS-5000, IS-6000: DYN-03-003 Display Message • Added May 15, 2012 • This link has been added to the IM-IS: Display Messages. DS-35, M1500: INS-FOL-110 "Document Transport Failure" • Updated May 11, 2012 • This link has been added to the DS-35, M1500: Display Messages. DS-35, M1500: INS-FOL-120 "Document Transport Failure" • Updated May 11, 2012 • This link has been added to the DS-35, M1500: Display Messages. DS-35, M1500: INS-FOL-290 "Document Transport Failure" • Updated May 11, 2012 • This link has been added to the DS-35, M1500: Display Messages. DS-35, M1500: INS-INS-100 "Document Transport Failure" • Updated May 10, 2012 • This link has been added to the DS-35, M1500: Display Messages. DS-35, M1500: INS-INS-120 "Document Transport Failure" • Updated May 10, 2012 • This link has been added to the DS-35, M1500: Display Messages. DS-35, M1500: INS-INS-121 "Document Transport Failure" • Updated May 10, 2012 • This link has been added to the DS-35, M1500: Display Messages. DS-35, M1500: INS-INS-290 "Document Transport Failure" • Updated May 10, 2012 • This link has been added to the DS-35, M1500: Display Messages. IM, IS: Manual Weight With Default Weight/Rate • Added May 8, 2012 • Models: IM330, IM350, IM420, IM440, IM460, IM480, IS-330, IS-350, IS-420, IS-440, IS-460, IS-480 IM6000, IS-6000: Black Or Distorted Screen • Added May 8, 2012 • This link has been added to the IM-IS: Display Messages. April 2012 IM5000, IM6000, IS-5000, IS-6000: DYN-03-002 "A Mail Piece Has Arrived Too Early To Start Weighing" • Added April 11, 2012 • This link has been added to the IM-IS: Display Messages. IM280, IS-280: Display Message - "WP (Weighing Platform) Not Recognized" • Added April 2, 2012 • This link has been added to the IM-IS: Display Messages and IM280, IS-280: FAQ pages. March 2012 IM5000, IM6000, IS-5000, IS-6000: Display Message - "Base Cover Open" • Added March 30, 2012 • This link has been added to the IM-IS: Display Messages page. IM280, IS-280: Display Message - BAS-23-115 or DBX-23-115 "Mechanical Problem" • Added March 30, 2012 • This link has been added to the IM-IS: Display Messages page. IM280, IS-280: Display Message - BAS-23-116 or DBX-23-116 "Mechanical Problem" • Added March 30, 2012 • This link has been added to the IM-IS: Display Messages page. IM280, IS-280: Display Message - BAS-23-117 or DBX-23-117 "Mechanical Problem" • Added March 30, 2012 • This link has been added to the IM-IS: Display Messages and IM280, IS-280: FAQ pages. IM280, IS-280: Display Message - BAS-23-118 or DBX-23-118 "Mechanical Problem" • Added March 30, 2012 • This link has been added to the IM-IS: Display Messages page. IM280, IS-280: Adding Postage Using iMeter PC Link Software • Updated March 29, 2012 • This link has been added to the FAQ and iMeter PC Link pages on the IM280/IS-280 HelpDesk. IJ-WJ: Error M306 "Pic Code And Service Do Not Match" • Added March 9, 2012 IJ-65, IJ-75, IJ-85, WJ135, WJ180, WJ215 HelpDesk • Added Postage/Funds Management icon and link to loading funds instructions. • Updated March 8, 2012 IJ-70, WJ150 HelpDesk • Added Postage/Funds Management icon and link to loading funds instructions. • Updated March 8, 2012 IJ-65, IJ-75, IJ-85, WJ135, WJ180, WJ215 HelpDesk • Added Postage/Funds Management icon and link to loading funds instructions. • Updated March 8, 2012 IJ-40, IJ-50, IJ-60, WJ65, WJ95, WJ110 HelpDesk • Added Postage/Funds Management icon and link to loading funds instructions. • Updated March 8, 2012 IJ-35, IJ-45, WJ60, WJ90 HelpDesk • Added Postage/Funds Management icon and link to loading funds instructions. • Updated March 8, 2012 IJ-25, WJ20 HelpDesk • Added Postage/Funds Management icon and link to loading funds instructions. • Updated March 8, 2012 IJ-15K, WJPRO HelpDesk • Added Postage/Funds Management icon and link to loading funds instructions. • Updated March 8, 2012

Topic ID:
Date created:: 21-10-2011
Last updated:: 21-10-2011
Product(range):: Inserters, Neopost Mailing Machines, Neopost PC Products

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© 2012 Neopost USA Inc. All rights reserved. No part of this document may be reproduced or distributed in any form or by any means without the express written permission of an authorized representative of Neopost USA. This document and all information contained herein are confidential and may only be disclosed as necessary to support customer use of the equipment.

Limitations of this Document: The information presented herein is subject to change. Neopost USA Inc. ASSUMES NO LIABILITY WHATSOEVER FOR ANY LOSSES OR DAMAGES RESULTING FROM USE OF THIS INFORMATION.